Customer Service Representative
Resume:
Marie DenOtter
Sioux Falls, SD 57106
abk0ba@r.postjobfree.com
Work History:
Wells Fargo
Document Reviewer/Maintenance: June 2010 to Present ( Temporary Position)
Review online documents and determine if all documents requested have been received and contain proper
signatures.
Determine if further documentation is needed and send requests for needed documents.
Receive and review signature delete rquests and update accounts.
Determine if tax responsible information is accurate on accounts. Update as needed.
Forward documents to correct department as needed.
Esurance
Auditor: March 2010 to May 2010 (Temporary Position)
Review faxes and online information related to customers previous vehicle insurance coverage
Follow company guidelines to determine if policies need to be re-rated
Apply data to re-rate policies
Compose and forward emails to customers regarding outcome of re-rates
Loss Reporting Representative: May 2010 to June 2010 (Temporary Position)
Receive incoming calls from customers and or claimants who have incurred a loss.
Assist customers and or claimants with initial insurance claim filings by inputting loss information into claim
file and forward information to adjuster for follow up.
Assist insurance agents with gathering information in regards to claims.
Metabank
Customer Service Representative: Nov 2009 to Feb 2010 (Temporary Position
Assist customers and tax preparers with completing loan applications
Educate customers and tax preparers on loan process
Problem solved for customers and tax preparers
Metavante
Data Entry Clerk: March 2009 to Sept 2009 (Temporary Position)
Enter client billing information into system
Assist with sorting return mail
Metabank
Customer Service Representative: Nov 2008 to Jan 2009 (Temporary Position)
Assist customers and tax preparers with completing loan applications
Educate customers and tax preparers on loan process
Problem solved for customers and tax preparers
Total Card Inc
Presidential Clerk: Sept 2007 to Nov 2008
Receive and coordinate initial investigation of all correspondence regarding escalated complaints and
document requests from cardholders, law enforcement and government agencies.
Investigate identity theft and fraud cases involving cardholder’s accounts as well as customers from other
banking institutions.
Scan and or fax documents as part of investigations.
Compose written correspondence in response to inquiries from customers and business’
Follow all legal procedures for the release of cardholder information.
Maintain logs to track incoming and completed cases.
Complete OFAC and CinFin reports.
Correspondence Representative: Sept 2004 to Sept 2007
Receive and reply to faxes and mail from cardholders regarding complaints and account updates.
Work daily Multiple Payment report.
Work daily Credit Line Increase Request report.
Respond to Credit Bureau disputes and update Credit Bureau reports as needed.
All Animal Pet Hospital
Veterinarian Assistant: June 2001 to June 2004
Maintain appointment logs and assist patient’s families with appointments.
Assist veterinarian with appointments and surgical procedures.
Post surgical card of patients.
Provide daily care, feeding and administration of medicines.
Complete daily cleaning of clinic and kennels.
Perform cashier and billing duties.
HSBC
Collection Representative; Oct 2000 to May 2001
Contact card holders concerning delinquent accounts and assist with payment arrangements
Educate card holders regarding their accounts.
Update card holder account information as needed.
Closure Representative: July 1999 to Oct 2000
Receive incoming mail and faxes from cardholders regarding their account.
Direct documents to proper department
Update card holder files as needed.
Perform calculations to determine balance refunds or reduction of fees.
Proficient in Microsoft, Outlook, Excel and 10 key
Coordinated national convention for women that was attended by 200
Organized and assisted with several fund raising events
Previous President and Vice President of local women’s group
Have received perfect attendance awards
Have received perfect quality awards
Contact this candidate