Customer Service Administrative Assistant

OBJECTIVE

Seeking any position in the capacity of Mid Level within a general business

or medical office environment, bringing the following experience, skills,

and attributes:

. Achieved 13 + years of successful clerical experience with one year of

Co-Management experience.

. Established four years of experience in scheduling

appointments/meetings for appropriate staff; contributing to the

effectiveness of the work unit; keeping leave and time reports.

. Maximized good filing and organizational skills.

. Maintained confidential paperwork.

. Documented phone messages accurately and delivered messages promptly

as well as operating multiline phone systems, copiers, printers, fax

machines and computers.

. Performed collection activities on delinquent accounts by both written

and telephone communication

. Prepared and handled office night deposit

. Assisted with training of all new telephone operators

. Attained good customer-relations background.

. Compiled and prepared correspondence, reports, and analyses.

. Solid experience in adhering to work requirements and regulations;

collecting and distributing materials, mail and information; and good

use of office machines and equipment.

. Performed exceptional clerical accounting functions and mathematical

documentation for audit purposes.

. Demonstrated boundless energy, in adapting to a number of roles

simultaneously; swift and agile.

EDUCATION

Tennessee Technology Center at Covington, Covington, TN

Pursing a Diploma in Business Systems Technology with an

Administrative Assistant Concentration, 2010-2011

General Office Assistant Certificate

Southwest Tennessee Community College, Memphis, TN,

Associate of Science Degree, Business Administration, 2009; 2.49 GPA

COURSED COMPLETED

. Business Statistics

. Business Micro Computer Applications

. Introduction to Business

. Oral Communication

. Computer Literacy

. Macro Economics

. Micro Economics

. Principal of Accounting I & II

. Elementary Calculus

EMPLOYMENT HISTORY

Customer Service Rep, 2010- Current

NPC International- Pizza Hut, Bartlett, TN

. Responsible for processing and handling customer menu orders

and concerns via the telephone.

Delivery Driver, 2007- 2010

NPC International- Pizza Hut, Covington, TN

. Deliver pizza to homes while interacting with the customers.

. Prepare dough for the next day by oiling each pan with

vegetable oil.

. Answer the phones.

Secretary, 2004-2008

Arlington Developmental Center, Arlington, TN

. Accurately filed and delivered mail to all company departments.

. Ensured final ISP document was free of spelling and grammatical

errors and that the current electronic plan was placed on the

appropriate hard drive.

. Completed annual Individual Support Plan calendar for all

Service Recipients living in homes in assigned area(s).

. Sent notices regarding late assessments to appropriate team

member, assistant superintendent and department heads.

. Secured a meeting room for all scheduled annual meetings/

conference calling.

Telephone Operator, 2002-2004

Arlington Developmental Center, Arlington, TN

. Responsible for private branch exchange telephone operations

and performed related work as required.

. Provided leadership for subordinate telephone operators on a

shift in answering local and long distance telephone calls and

made proper connections to persons as requested.

. Trained subordinate telephone operations staff in the

principles, practices and procedures of telephone operations.

. Assisted supervisory telephone operations staff in planning and

scheduling.

. Handled emergency calls for medical, fire, police, and other

aid.

. Dispatched Security and the Patrol Officers to calls.

. Operated a two-way radio fire control system, public address

system, beeper system, and related communications devices.

. Rotated mailroom duties which consist of receiving mail,

sorting, time and date stamping and delivery; as well as

. Process outgoing courier packages and outgoing mail

Co- Manager, 2001-2002

Save-A-Lot Grocery, Millington, TN

. Managed a stock crew of 13 employees.

. Ensured delivery trucks were emptied in a timely manner and

dairy products were rotated.

. Counted cashiers, reconciled cash drawers, and kept a record of

all transactions in financial database.

Tax Technician, 1990-1998

State Board of Equalization, Torrance, CA

. Performed clerical support and complex duties in the area of

public contact/public relations.

. Operated the switchboard, acted as front desk/receptionist,

performed cashier relief duties for a term of 6 months.

. Managed accounts receivables and delinquent accounts, sent

"Notice to Appear" documents to the clients.

. Assisted with and prepared clients Sales Tax Returns, processed

business applications and issued tax clearances.

. Other duties included filing, answering incoming calls and

greeting customers.

SKILLS

Extensive experienced working in general public and medical office

settings. Interface well with others at all levels including patrons,

patients, professionals, and students. Superior telephone, customer

service, interpersonal communication, office support skills, and computer

skills with proficiency in MS Word, Excel, Outlook Express, PowerPoint,

basic Internet skills, data entry, type 61 wpm, and 10-key.

SPECIALIZED TRAINING/ PROFESSIONAL DEVELOPMENT

Effective Time Management

Sharron Bramlett

6400 Pinehurst Run, Mobile, AL 36608 251-***-**** or 901-***-****

?sharron 1

********@*****.***

Sharron Bramlett

176 W. Harmony Drive, Mason, TN 38049 901-***-**** or 901-***-****

?*******.********@*****.***

Sharron Bramlett

176 W. Harmony Drive, Mason, TN 38049 901-***-**** or 901-***-****

?*******.********@*****.***

Contact this candidate