Technician Service

R sum of

William "Bill" Niedecken

512-***-**** Home

512-***-**** Cell

abk0au@r.postjobfree.com

SUMMARY: Ten (10) + years experience. Has solid HP Certifications, A+

Certification, HP, Compaq, Gateway, Dell, MS Windows

3.1/3.11/95/98/NT/2000, MS Office Suite, Hardware Tech, PC

Break-Fix, Printer Break-Fix, Printer Trouble Shooting,

Networking, MS Windows 2000, and TCP/IP background. Also

have excellent interpersonal and technical skills.

HARDWARE: HP, Compaq, Gateway, Dell, IBM PCs and compatibles.

SOFTWARE: MS Windows 3.1/3.11/95/98/NT/2000/XP/Vista, MS Office Suite,

Networking, MS Windows 2000, and TCP/IP

CERTIFICATION: A+ Certified Technician #517DTT1396

HP Certified Technician

EXPERIENCE:

04/2010 - present Printer Technician

Technisource

Install new printers on D.P.S. network and setup drivers

on end-user P.C...

Removed old printers from network. Packed up printers

and shipped to warehouse

09/2009 - 04/2010 Laptop Repair Technician

Imagemicrosystems

Performed repairs on

laptop sold with the n.e.w warranty thru OfficeMax.

Repaired Laptop for H.P.,

Acer, Gateway

04/2007 - 10/02/2009 Field Service Technician Hewlett

Packard.

Performed repairs & Installations on Hewlett Packard &

Compaq Equipment including Hewlett Packard LaserJet's,

Plotters, CPU's, Net Server's & Omni book's. Excellent

skill in communication with clients. Worked closely with

customers to identify and resolve equipment failures.

Diagnose and repair LaserJet, inkjet and dot-matrix

printers. (I.e. replace fuser, troubleshoot paper jams,

replace registration and input/output assembly, etc.)

02/2004 - 4/2007 Field Service Technician PALADIN

CON.

Performed repairs & Installations on Hewlett Packard &

Compaq Equipment including Hewlett Packard LaserJet's,

Plotters, CPU's, Net Server's & Omni book's. Performed

repairs and installs on Northrop Grumman Corporation

Accounts. Excellent skill in communication with clients.

Worked closely with customers to identify and resolve

equipment failures. Diagnose and repair LaserJet, inkjet

and dot-matrix printers. (I.e. replace fuser, troubleshoot

paper jams, replace registration and input/output assembly,

etc.)

11/1997 - 12/2003 Field Service Technician ARC, INC

Performed repairs & Installations on Hewlett Packard &

Compaq Equipment including Hewlett Packard LaserJet's,

Plotters, CPU's, Net Server's & Omni book's. Performed

repairs and installs on ARC'S Enterprise Accounts.

Excellent skill in communication with clients. Worked

closely with customers to identify and resolve equipment

failures. Diagnose and repair LaserJet, inkjet and dot-

matrix printers. (I.e. replace fuser, troubleshoot paper

jams, replace registration and input/output assembly, etc.)

Skills Utilized: Windows 95/98/NT/2000, MS Office Suite,

Hewlett Packard & Compaq Equipment, Hewlett Packard

LaserJet's, Plotters, CPU's, Net Server's & Omni book's,

Network Configurations, TCP/IP, MS DOS,

4/1996 - 11/1997 Field Service Technician Temp Agency

Performed repairs on Hewlett Packard Equipment until ARC

took over this contract and hired me.

5/1992 - 2/1996 Bench Technician Tandy Service

Upgrade & repairs on all manufactures sold by Tandy

Outlets (DOS, Windows & Apple Environment).

Contact this candidate