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Customer Service Management

Location:
Toney, AL, 35773
Posted:
September 07, 2010

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Resume:

Seth Jackson

abk092@r.postjobfree.com

Day 205-***-****

Night 256-***-****

OBJECTIVE

Seeking a Helpdesk / Logistics and Supply Specialist position.

SUMMARY OF QUALIFICATIONS

Accomplished professional with over twenty years of experience in logistics

management, shipping and receiving, inventory and personnel contracting.

Experienced in supply requisitioning, distribution, inventory, contracting,

to include providing excellent customer service satisfaction. Highly

recognized for motivating others and keeping a positive work environment.

Computer knowledge includes Microsoft Word, Excel, PowerPoint, Outlook

Express, Access, Internet Explorer and specialized Army supply database

programs.

WORK EXPERIENCE

Logistics Management:

> Skilled in analyzing statistical data, improving stock control

methods, and setting standards.

> Catalogued and managed all classes of supplies using an automated data

system.

> Maintained accountability of a multi-million dollar inventory account

with 99.9% accuracy.

Shipping and Receiving:

> Prepared invoices for shipment of equipment to various companies for

replacement parts.

> Received and accounted for items from vendors such as office training

equipment and computer systems.

> Maintained and tracked back-ordered items to include filing invoices

in established document number sequence.

Inventory Supervisor:

> Conducted 100% inventory of sensitive equipment items on a monthly

basis.

> Entered information accurately into automated inventory control

database.

> Sub-hand receipted equipment and property to other personnel.

> Conducted organizational level maintenance on weapons and personnel

clothing.

Contracting:

> Researched data from different sources in order to purchase

merchandise, which best fitted the needs of the customer.

> Established and maintained a working relationship with maintenance

contractors in addition to representatives from various national

companies.

> Closely coordinated with end-users to ensure equipment expectations

were met.

Property book Accountability:

Additional Experience:

> Served as a Supply Specialist at the battalion organizational level

and performed the full range of tasks which included general supply,

supply management, inventory management, distribution and storage,

preservation and packing, and supply identification and cataloging.

> Managed Hand Receipts/Sub hand Receipts for unit Commander while

maintaining 100 percent property Accountability in accordance with DA

Pamphlet 710-2-1 and AIS Manual GCSS-A/T PBUSE; Received, inspects,

inventoried, loaded, unloads, segregates, stored, issued, delivered

and turned-in organization and installation supplies and equipment.

Operated unit level computer.

> Prepared all unit/organizational supply documents. Maintained

automated supply system for accounting of organizational and

installation supplies and equipment. Issued and received small arms.

Secured and controlled weapons and ammunition in security areas.

Scheduled and performs preventive and organizational maintenance on

weapons.

> Inspected completed work for accuracy and complied with established

procedures. Coordinated supply activities. Reviewed and annotated

changes to unit material condition status report. Post transactions to

organizational and installation property books and supporting

transaction files. Determined method of obtaining relief from

responsibility for lost, damaged and destroyed supply items.

Performed Lateral transfers for the unit commanders when needed for

unit property without losing supply accountability in accordance with

DA Pamphlet 710-2-1.

WORK HISTORY

Program System Analyst II, CAS Inc. 2008-2010

Logistics Supervisor, United States Army, Fort Gordon, GA, 2003 -2008

Logistics Supervisor, United States Army, Yongsan, Korea 2002-2003

Logistics Supervisor, United States Army, Fort Riley, KS 1999 - 2001

Logistics Specialist, United States Army, Yongsan, Korea 1998-1999

Logistics Clerk, United States Army, Fort Carson, CO 1995-1998

EDUCATION & PROFESSIONAL TRAINING

BS, Electronics Technologies, Southern Illinois University, 2008

A.A., General Studies, Barton Community College, 2005

Certificate, Property Accountability Course, Department of the Army,

2004

Certificate, Primary Leadership Development Course, Department of the

Army, 2001

Certificate, Hazardous Material Handling Course, Department of the

Army, 2001

Certificate, Logistics Specialist Course, Department of the Army, 1997

Safety Officer Course, U.S. Army, Camp Humphries, Korea (40

hrs)02/02/1999,

Contracting Officers Representative Course, U.S. Army, Yongsan, Korea

(6 hrs) 07/02/1998,

Communications Cable Systems, U.S. Air Force, Sheppard AFB, Texas

(419hrs) 07/09/1997

Honor Graduate, Cable Systems Installer/Maintainer, U.S Army, Fort

Gordon, GA (232 hrs) 10/21/1992

Depot Supply Operations Management, United States Army Logistics

Management College, Fort Lee,VA Management in

Logistics, United States Army Logistics Management College, Fort Lee,

VA 1992,

Subsistence Supply Specialist, Basic Non Commissioned Officers

Course, U.S. Army, Fort Lee, VA (320 hrs)

Licensed on: 5ton commercial truck 10,000lbs forklift and

below

Other Information: Secret Security Clearance (granted 07/2007)



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