Customer Service Assistant
Resume:
Kimberly A. Fouts
West Branch MI 48661
********@*****.***
Objective
I am seeking a position that would make great use of my extensive organizational skills and computer knowledge.
Qualifications
I have extensive experience with the public and handling patient information. I am a self-motivated person with
excellent technological, phone, organizational and time-management skills. My computer skills include: Microsoft
Word, Microsoft Excel, Microsoft Works, Microsoft Publisher, Enterprise Wide Scheduling, M Marketsite, Internet
browsers and email. I enjoy a challenging work atmosphere and look forward to learning new job skills. I believe I
would be an asset to any office because I am hard working, enjoy a challenge and am very dedicated.
Education
1987 Ida High School
Pending Associates in Office Management, Monroe County Community College
Courses completed include:
• Medical Terminology
• Principles of Accounting
• Business Mathematics
• Microsoft Excel
• Windows Operating Systems
• English Composition
Experience
2/2003 - Present University of Michigan Dialysis Clinics
Administrative Assistant
• In addition to all responsibilities of the Patient Services Assistant position:
• Coordinating multi-disciplinary documentation deadlines & input into Medical Records
• Monthly patient chart audit.
• Establish and maintain records, documents, files and policy manuals for Nurse Manager, Area
Administrator and Medical Director.
• Monthly meeting CQI minutes.
Patient Services Assistant
• Manage and triage all incoming phone calls. Record and relay messages.
• Triage all patients and visitors.
• Monitor and triage incoming and outgoing faxes.
• Schedule diagnostic testing and clinic referrals for patients and coordinate with dialysis schedules.
• Maintain clinic schedules in EWS for Nephrology group.
• Maintain office and lab supplies as needed.
• Retrieve documents from online databases, including Proton and Care Web.
• Preparation of laboratory requisitions, including preparing specimen containers and entering requisitions
into internal databases.
• Enter lab results in Proton system and fax documents for image into Care Web.
• Initiate and complete the admission and discharge process on patients.
• Maintain and file patient’s charts.
• UPS Shipping
• Catalog patient files in preparation for archiving.
• Prepare end of month reports, census reports, treatment reports, procedure summaries, monthly census
reports, early terminations, access blood flow monitoring, and billing reports.
• Create graphs for monthly patient education on lab results.
Kimberly A. Fouts
3086 R. Gradowski Dr
West Branch MI 48661
********@*****.***
9/2000 - 2/2003 Office Clerk, Culligan Water Conditioning
• Manage and triage all incoming phone calls. Record and relay messages
• Customer service
• Cash handling
• Filing and miscellaneous typing.
• Set up of new accounts and Auto charge Payments.
• Running and evaluating credit reports.
• Monthly billing, charging of deliveries to customers accounts, and balancing of day’s receipts.
• Scheduling deliveries and service calls
• Initiating service reports, graphs, sales/service weekly mailings.
• Inventory and ordering of office supplies,
11/1999 - 9/2000 Sun Communities
Office Assistant
• Customer service
• Money handling
• Manage and triage all incoming phone calls. Record and relay messages.
• Filing
• Recording customer’s rental payments.
• Bank deposits, balancing books.
• Typing leases and other forms.
Maintenance
• Filling out and issuing violations and inspections,
• Grounds maintenance, equipment maintenance and operations.
6/1997 - 9/1999 DNR - Sterling State Park
State Worker 4
• Customer service
• Money Handling
• balancing receipts
• registering campers
• computer operations
• Manage and triage all incoming phone calls. Record and relay messages.
• Selling park permits
Crew Leader
• Supervised personnel
• Customer service
• Money Handling
• Balancing receipts
• Registering campers
• Manage and triage all incoming phone calls. Record and relay messages.
• Selling park permits
• Grounds and equipment maintenance, equipment operations and general building repairs.
Assistant Crew Leader
• Assisting in the supervision of personnel.
• Customer service
• Money Handling
• Balancing receipts
• Registering campers
• Manage and triage all incoming phone calls. Record and relay messages.
• Selling park permits
• Grounds and equipment maintenance, equipment operations and general building repairs and tool
inventory.
References Available Upon Request
Contact this candidate