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Customer Service Medical

Location:
Limavady, BT49 9AA, United Kingdom
Posted:
January 22, 2015

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Resume:

Niamh Kearns

*** ******** *******, ******, *********, NE6 5DE

Tel: 078******** Email: abk06m@r.postjobfree.com

Personal Profile

A recent graduate from MSc in Reproductive and Developmental Medicine, who developed a solid understanding of reproductive science

relevant to clinical applications. Strongly possesses the ability to build relationship with patients, holding confidentiality at the forefront

and provide appropriate and effective medical advice and services to them. A motivated, hardworking and dedicated team member with

the ability to use own initiative and make important decisions whilst always striving to learn and improve. Interested in pursuing a

clinical career and making a contribution in an innovative clinic, with opportunity to progress.

Education and Qualifications

2013 – 2014 University of Sheffield

MSc- Merit in Reproductive and Development Medicine

2009-2012 John Moors University Liverpool

2:1 BSc in Biomedical Science

2007– 2009: Rathmore Grammar School

A-levels: P.E (A) Biology (B) Chemistry (C)

2002- 2007 St. Genevieve’s High School

GCSE’s: 6A, 1B and 3 C’s including C in English Language and Literature and A in Maths

Relevant Employment History

A six month research project that developed good laboratory technique in appropriate methods and good, safe, professional laboratory

behaviour. A clinical based research giving insight into the patient interaction and confidentiality needed in the area, with completion of

good clinical practice course and NHS screening, which has been DBS approved. Further experimental experience carried out in Follicle

culture, gene expression and fertilisation.

Employment History

The Empress Bar

Newcastle upon Tyne

September 2014 – Present

Duties and responsibilities:

• Dealing confidently with the general public and providing a warm and welcoming atmosphere and working as part of a team

with strong communication skills.

• Serving customers in accordance with the relevant service standards and regulations whilst maintaining a clean and tidy

environment.

• Responsibility for cash handling activities, being able to work independently and unsupervised to ensure bar stock and cash

remain secure during opening hours.

• Working calmly and effectively under pressure, using initiative to multi-task and prioritise in a busy working environment.

Sailsbury Medical Centre

Salisbury Avenue, Belfast August 2012- June 2013

Duties and responsibilities:

• Clinical coding patients medical records

• Dealing confidently with patients and providing a warm and inviting environment and working as part of a team with strong

communication skills.

• General reception and Admin duties

• Providing excellent patient service in accordance with the medical centre policies

• Dealing with customer complaints and queries at the front reception desk face to face and over the telephone

Key Skills & Competencies

• Technical competence:

o Competent in Excel, Word, PowerPoint and all Microsoft Office applications;

o Competent using

• Proven Leadership, Team-working, and Customer Service skills:

o NVQ level 3- Leadership and Management

o Charity fundraiser with Living Vintage Fashion where I help organise a team of 6 women to partake in fundraising

events;

o Coaching younger member of sports teams

o Captain of Camogie and Gaelic football teams.

• Personal attributes:

o Strong written and oral communication skills;

o Strong interpersonal and team-working skills; ability to confidently establish good working relationships with

colleagues and anticipate and service customer needs;

o Ability to use sound judgement when dealing with challenging circumstances.

Interests and activities

Sports

• Member of the Northumbria Ladies Gaelic team which involved training on a weekly basis.

• Member of the Antrim Camogie and Gaelic which involved training four times a week for each team and partaking in the All-

Ireland and Ulster Championship.

• Captain of school, university and club and country Camogie teams where I was involved in organising the team before matches

and attending training several times a week.

Charity Work

• A member of Living Vintage Fashion whereby I undertake work organising and partaking in fashion shows to raise money for

several charities.

References- Available on request



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