Customer Service Manager
Resume:
April M. Overton
**** ****** ***** * Montgomery AL 36107
334-***-**** * Home: 334-***-****
Email: abk06a@r.postjobfree.com
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Objective: To obtain a challenging position with an organization that will
allow me professional and personal growth. I wish to be afforded the
opportunity to utilize my organizational, administrative, clerical and
counseling skills and experience to be an asset to a company.
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Experience:
Heritage Training and Career Center December 2009-
Present
2249 Cong. W.L. Dickinson Drive*Montgomery, AL
Job Title: Secretary
Job Duties: Responsible for answering phones, scheduling appointments.
Payroll, typing MEMOS, prepare reports, keep and organize in house reports,
data entry, maintain file and records, order supplies
ER Solutions/Sprint
January 2009 - August 2009
2400 Presidents Drive * Montgomery, AL
Job Title: Call Center/Customer Service Representative
Job Duties: Responsible for handling incoming calls and assisting
customers with payments, payment arrangements, bills disputes and general
questions about their Sprint Account.
Montgomery Job Corps January 2004 -
November 2008
1264 Perry Hill Road * Montgomery, AL 36109
Job Title: Admissions Counselor
Job Duties: Performed and delivered quality Job Corps outreach and
admissions and re-admissions services and support within an assigned
geographical area in accordance with DOL, PRH, and project/contract
standards and guidelines Provided applicants with accurate information
about Job Corps, including (as a minimum) the process for eligibility
determination, selection, and assignment of eligible applicants for
enrollment. Assessed and verified applicant eligibility and other factors
for student selection and enrollment. Maintain, record, and account for
all applications in OASIS. Ensured that OASIS files were available to the
center of enrollment and region, ensured that hard copy documents are
available to the center within the prescribed time parameters.
Montgomery Job Corps January 2003 - January
2004
1264 Perry Hill Road * Montgomery, AL 36109 (334)
262-0102
Job Title: Quality Assurance Associate/Office Manager
Job Duties: Particular focused on assisting the CDSS Project
Director/Project Team Leader with daily compliance, contract, regulatory,
caseload management, and quality activities and matters. Perform a variety
of clerical and administrative duties including preparing special reports
processing payroll, maintaining files, records and statistical data, and
monitoring telephone communications. Served as Office Manager. Entered
outreach and admissions data and information into internal and external
databases including OASIS, ACT,
Doris Crenshaw Inc.
January 1998- January 2003
803 South Hull Street * Montgomery, AL 36104
Job Title: Administrative Asst/Office Manager
Job Duties: Performed office functions including answering phones, used
electronic mail, maintaining calendars, processed bi-weekly payroll made
travel arrangements, processed expense reports, obtained supplies and
services, collected and distributed mail. Assisted in budget preparation by
gathering historical data in a limited area, such as materials and supplies
or salaries, tracked and monitored assigned budget expenditures, and
prepared reports on variances.
T.C. Woody's Exxon
January 1997- January 2003
895 Vaughn Road * Montgomery, AL 36117
Job Title: Assistant Manager
Job Duties: Responsible for opening and closing of the store, assigned
tills to employees, balanced daily countdown of shifts, ordering inventory,
provided excellent customer service, made weekly work schedule, supervised
8 employees.
Special Skills & Qualifications
. Office management and quality assurance experience.
. Proficient in Microsoft Applications (Word, Excel, and PowerPoint)
. Organizational and Management Skills
. Supervising up to 10 employees
. Typing 60 WPM
Education:
South University, Montgomery, AL September 2009-
Present
Concentration: Bachelors in Business Administration
AIU Online, Montgomery, AL August 2008- July
2009
Concentration: Bachelors of Science (Criminal Justice)
Sidney Lanier High School, Montgomery, AL
Graduated: 1997
Reference available upon request
Contact this candidate