Ebony Griffin

*** **** *** *** *

Columbia, SC **210

Cell Phone 803-***-****

Email: abk063@r.postjobfree.com

OBJECTIVE: To obtain a position with a company that will allow the use of

my acquired skills for career advancement.

QUALIFICATIONS

I have a proven track record of efficiency and dedication. I am experienced

in consistently achieving goals and objectives. I am highly & naturally

skilled at motivating, coaching, and supervising. 6 years of experience in

customer service, working in helpdesk, and call center environment.

EDUCATION

Columbia High School

High School Diploma 2004

EMPLOYMENT

2008-2010

NCR Corporation- West Columbia, SC

Tier I Help Desk Analyst

Perform Level I technical troubleshooting with end-users of pcs and retail

point of sale devices (depending on account assignment).

Works with customers to remotely resolve technical problems that may be

categorized as procedural, software, hardware or operational.

If remote resolution is not possible, the HDA either dispatches a Customer

Engineer or escalates to the relevant Level II team assigned to that

specific customer or type of problem.

Dialed into IP address of registers and printers via VNC or Telnet to make

sure the systems were reading the Network Interface Card (NIC) and provided

remote assistance to resolve error messages.

2006-2007

Torrid- Columbia, SC

Part time Assistant Manager

Ensure the entire team utilizes selling skills to personalize the shopping

experience

Create an environment that inspires repeat customers.

Create floor coverage schedules that ensure there is always someone

available to help our customers.

Recruit, Hire and Retain effective assocites.

Coach and train associates to achieve maximum results.

Provide clear and direct vision of where we are going and how to get there.

Identify and focus on development for growth with in the company.

Ensures the store achieves all sales/comp plans.

Educates associates on LP policies and manage store shrinkage.

Create effective schedules and manage payroll daily.

Come up with creative ideas to drive sales through merchandising and visual

displays.

Ensure all floor moves are completed in a timely manner.

Supervise the daily operations of the store.

2004-2006

Teleperformance USA-Columbia, SC

Tier II DSL Technical Support Agent

Fielding technically complex inbound calls.

Assessing needs of caller in a timely manner and instruct how to correct

technical problem.

Resolving issues and complex problems with hardware and software

Working in a fast paced environment

Takes responsibility for all problem resolutions

Provide excellent customer service handling escalations and advanced

procedures on a Tier II level.

SKILLS

Microsoft Office (Word, Works, PowerPoint, and Excel

Windows 95/98/ME/NT/XP

Typing (35WPM), filing, emailing, and faxing

Siebel, CRM, Oracle and other DSL technical support tools

POS Express Transactionware or other cash registers applications

Telnet and VNC servers

Preparing and handling bank deposits

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