Administrative Assistant Customer Service

Susan E. Finlayson

**** **** ******, *********, ********* 53108

(H) 262-***-**** ( (C) 262-***-**** ( abk04b@r.postjobfree.com

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Objective: Legal Office Receptionist, Johnson and Armel Consulting

Summary of Qualifications

. Superior client service with direct customer service/client interface,

and managing staff and volunteers

. Successful in fast paced/multi-task environments exceeding customer

expectations with timely service and exceptional communication,

organizational and problem solving skills

. Experienced in using Microsoft Word, Excel, PowerPoint, Outlook, ACT,

TABS, Publisher, Access

Education BA Business and Management, Alverno College, Graduated:

December, 2009

AA Liberal Arts, Kendall College, Evanston, IL

Relevant Accomplishments and Demonstrated Skills

Client Service/Legal Administration/ Property Management:

. Assess diverse client needs and direct to appropriate professionals,

assuring client satisfaction

. Develop customer rapport through personalized attention and problem

solving

. Support for legal assistants to accommodate attorney meetings and

depositions

. Support for management in administrative duties, enforcing policies

and decisions

. Research information and implement reports in the TABS System

. Prepared budget for general managers of DeRosa Corp; managed payroll

for banquet staff

Collaborative Support to Teams, Products, and Administration:

. Collaborate with team members to achieve goals and ideas for Big

Brothers and Big Sisters

. Create Excel spreadsheets for consultants to track weekly clients

statistics

. Maintain client database in the ACT System

Effective Communication, Organization, and Multi-Task Skills:

. Communicate effectively with all levels of management, staff, and

customers

. Coordinate check requests for medical records for paralegals, handled

incoming and outgoing deliveries of transcripts/other documents for

legal assistant, documented legal files for retention

. Collaborate with the business office in Accounts Payable, billing and

providing reports when requested

. Supervise multiple staff members, manage payroll

. Event Coordination includes: Business Meetings/Conferences/Wedding

arrangements

Professional Work History

2009 - 2010 Office Assistant, Housing Authority, City of Milwaukee

2006 - 2009 Legal/Administrative Assistant-Receptionist: Hinshaw &

Culbertson, Lindner & Marsack

2004 - 2006 Management Consulting/Administrative Assistant-

Receptionists: T.E. Brennan, Inc.

1998 - 2004 Assistant Banquet Director, DeRosa Corp/Radisson Hotel

Volunteer/Community Experience

2005 - Present Office Coordinator, Religious Education Classes,

Volunteer: St. Louis Church 2001 - 2008

Performance Coordinator, Marketing, Volunteer: Trinity Academy of Irish

Dance 2001 - 2003 Den Leader, Volunteer: Boys

Scouts of America

References Provided Upon Request

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