Customer Service Data Entry

Resume

LINDA LACY-CARSON 601-***-**** (Home)

*** ******* ** ***** 601-***-**** (Cell)

Canton, MS 39046

EMPLOYMENT

August, 2010 – Present: East Flora Elementary/Middle School, Data Entry Clerk (Temporary)

Duties: maintain students’ cumulative records using SAM6i database; enter progress reports as well

as report card grades; enter disciplinary reports; provide customer service; answer phone

August, 2003 – Present: Lacy and Associates Insurance Agency, Accounting Clerk/Administrative

Assistant (Part-time)

Duties: collect and enter insurance payments; provide receipts to clients; reconcile receipt book

with payments collected; check writing; provide quotes to potential clients; develop forms; typing

letters/documents; editing; answer phone; file; provide full customer service for agency operations

September, 2004 – February, 2010: Madison County Board of Supervisors, Department of Road

Management, Administrative Specialist/Assistant Receiving Clerk

Duties: administrative support and customer service representative; managed inventory; data entry

using PubWorks and AS400 Systems; prepared invoices for payment; researched information

pertaining to county roads, subdivisions and plats; prepared documents to be included on Board of

Supervisor’s agenda; maintained scanning system; managed and maintained office files; maintained

short-waved radio; developed reporting forms; provided other related duties such as letter writing

and editing; answered phone and any other duty that was relevant to office support as it related to

professional administrative support

October, 1990 – August, 2003: Region IV Quality Improvement Center for Disability Services

(QICDS), Office Administrator

Duties: professional office management and administrative support relative to Region IV Quality

Improvement Center for Disability Services, worked directly with project director and specialists to

implement policies and procedures; supervised and assigned work to clerical staff; performed annual

employee appraisals; submitted monthly reports to regional office; maintained employee/personnel

leave; managed petty cash; managed and approved requisitions and purchase orders; created and

managed interoffice databases; liaison between Head Start and resource agencies; coordinated and

scheduled meetings and events; arranged travel; processed reimbursement requests; attended local,

state, regional, and national QICDS meetings; gathered and prepared material for workshops;

prepared agendas; conducted conference registration (pre-registration as well as onsite); recorded

and transcribed minutes and/or notes; invoiced agencies; processed incoming purchase orders,

checks and mail; updated Head Start grantee information; maintained office supplies and inventory;

other related functions – created PowerPoint presentations; answered phone; letter writing and

editing; complied workshop evaluations; mass mailings

Resume

Linda Lacy-Carson

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February, 1990 – October, 1990: Mississippi State Department of Health, HIV Services Planning

Project; Administrative Secretary

Duties: organized and provided administrative support relative to the HIV Services Planning

Project; supervised clerical staff; maintained employee leave; coordinated and scheduled travel and

meetings; maintained inventory and office supplies; processed reimbursement forms; maintained

and processed requisitions and purchase orders; managed petty cash; created and maintained

database; other related function included – prepared/created agendas; letter writing and editing;

submitted monthly reports; recorded and transcribed minutes/notes; answered phone; filed; and any

assigned duties necessary for professional level office management

July, 1985 – February, 1990: Mississippi State Department of Health, Blake Clinic for Children,

Office Manager

Duties: supervised non-clinical staff; provided annual clerical employee performance appraisals;

maintained all employee leave; determined client eligibility status using sliding fee system;

maintained petty cash; processed payment and bank deposits; billed insurance and Medicaid;

rescheduled cancelled clinics; transcribing medical notes; worked with clinic staff when necessary;

other duties sometime involved – answering phone; pulling and filing medical charts; and any other

duties necessary for professional customer service to clients and their parents/guardians

July, 1980 – February, 1984: Dade County Finance Department, Miami, FL Senior Office Clerk

Duties: generated vendor checks; data entry; microfilmed obsolete files; prepared bank deposits;

assistant accounting clerk; mass mailings; filed; answered phone; and other duties as necessary for

professional financial operations

EDUCATION

1976 Holmes Junior College, Goodman, MS, Secretarial Science

1974 Velma Jackson High School, Camden, MS, General Courses

Resume

Linda Lacy-Carson

Page 3

CERTIFICATES

2003 Microsoft Excel, C. L. Edwards, Inc., Atlanta, GA

2002 Microsoft Access, New Horizons Learning Institute, Chapel Hill, NC

1991 PC Tips, Prime Learning Institute, Jackson, MS

1990 Basic Secretarial Workshop, Mississippi State Personnel Board, Jackson, MS

1989 Word Processing, Canton Vocational Technical School, Canton, MS

REFERENCES

Available upon Request

Contact this candidate