Customer Service High School
Resume:
Jessica M. Sincavage
Address:
Portland, OR, 97210
Contact Info:
Phone: 978-***-****
E-mail: abk03h@r.postjobfree.com
Education
Acton-Boxborough Regional High School
- State ranked member of the Speech and Debate team
- Editor and Layout Coordinator for Literary Magazine
Wells College, Aurora, NY, Bachelor of Arts awarded May of 2008
- Psychology major with distinction, 3.86 G.P.A, Magna cum Laude
- Additional course work in Spanish, American History, Writing for
Media and Photography
- Elected to Phi Beta Kappa
Gonzaga University, Spokane, WA, Masters in Communication and Leadership
Studies
- Anticipated completion date, June 2012
Work Experience
Farmers Insurance, Hillsboro, OR
Communications Administrator - March 2010 to Present
-Support VP and directors by providing written communications to
internal and external customers
-Maintain site events calendar and schedule meetings for staff
-Create presentations and visual aids for company wide events and
promotions
-Manage updates to company intranet by creating, editing and posting
content
-Support fundraising efforts for national March of Dimes campaign
-Create and manipulate graphics for brochures, television slides and
web content
Service Consultant - August 2008 to January 2010
-Evaluated and submitted coverage adjustments and assessed risks for
both home and auto policies across five states
-Provided support to a team of 10 employees, handling escalated
issues and running weekly meetings
-Received recognition from Farmers' agency force for superior
customer service and attention to detail
FLIR Systems, Marketing and Training Intern, N. Billerica, MA - May 2006 to
January 2008
-Wrote press releases, e-mail blasts and web content for trade shows,
product releases and events relating to FLIR's infrared equipment and
training opportunities
-Acted as point of contact and coordinator for SEO and reciprocal
linking project
-Assisted Inframation conference co-chairs by organizing, synthesizing
and distributing conference contracts, documents and communications
-Created a searchable database of training materials
-Copyedited Inframation conference proceedings for content,
readability and grammar
Activities
Study Abroad Fall 2006, Advanced Studies in England: Bath. Affiliated with
University College, Oxford.
Teaching Assistant for Dr. Jim Lehman, Psychology 101 and Abnormal, 2005-
2008
-Planned and executed classes and review sessions
Wells College Class of 2008, Vice President
-Coordinated class activities, including graduation, for approximately
100 people
Skills and Awards
-Completed Six Sigma Yellow Belt certification in program management
-Part of "Who's Who of American College Students," 2007 and 2008
-Recipient of the Margaret G. Schwartz Prize for Excellence in
Psychology
-Featured in the 2008 Art on the Lake Exhibition at Wells College
-Familiar with Associated Press journalistic guidelines
-Strong command of the components of Microsoft Office Suite,
Dreamweaver, Adobe & Fireworks
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