Customer Service Medical

Job History

Massage Envy: Massage Therapist (PT employee) Still Employed 10/2007

Meet with clients and determine type of massage needed based upon medical

history. Discuss different modalities and advise clients on stretching

exercises and continued massage therapy to help them be actively involved

in their therapy. Modalities include Swedish Massage, Deep Tissue,

and Trigger Point Therapy

Meritain Health (formerly CBSA):Call Center/Insurance Claims

Representative 04/2006 - 08/2008

Provided information to employees/providers/employers and networks re:

medical insurance benefits for each individual employer group. Reviewed and

Researched claims to determine accuracy in processing of claims in relation

to each benefit plans well as state and insurance guidelines. Liaison

between examiners/providers/networks and the insured. Utilized medical

claims guide and trilogy when plan documents did not provide enough

information to determine how claim should be processed. Recommended by

supervisor to assist on PPO repricing team assisting with verifying

providers to be in or out of network and verifying pricing for in network

providers.

Select Comfort: Home Delivery Scheduler 01/2005 - 04/2006

Inbound/Outbound call center. Scheduled customers for delivery of

bed/sofas.

Liaison between technicians (delivery drivers/set up), routers and

customers.

Resolved delivery issues to meet goals of company while maintaining

customer satisfaction. Experience with Routeview computer software.

Wells Fargo Home Mortgage (Option One Temp Agency): Loan Officer/Processor

(temp-not-to-hire) 9/2002 - 12/2003

Processed loans by requesting documents from loan applicants necessary to

complete each loan review. Reviewed loan documents for required information

as determined by the loan underwriters. Liaison between borrowers/title

companies/closing agents/underwriters and realtors. Counseled and advised

potential customers on types of loans available to them for purchase or

refinance. Reviewed mortgage rates/terms/fees/pmi and second mortgage

options. Managed rate negotiations to create a cohesive environment for

borrowers while maintaining bottom line for Wells Fargo

Education:

Everest Institute (formerly Bryman Institute): Diploma in Massage Therapy

720 hours GPA 3.80 May 2005

Minneapolis Community Technical College: AA Human Services GPA 2.75

Skills:

Swedish Massage, Deep Tissue Massage, Trigger Point Therapy, Massage for

person injury. Other skills include: Customer Service, Sales,

Microsoft Word/Excel/Outlook, Data Entry, Organized, Detail Oriented,

Research

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