Customer Service Sales

NOELLE A CADY

*** ********** ( Northville, MI *8167 612-***-**** (

abk02c@r.postjobfree.com

SUMMARY

** ***** ** ********** ** Information Technology, Project Management and

Ecommerce Web Development with a broad understanding of B2C and B2B

experience. Firm understanding of object oriented programming and design,

database administration and structure, and information architecture for

internet/intranet. Proven leadership skills to motivate employees and

provide a positive environment to encourage employee growth. Conceptual

thinker with ability to manage and communicate implementation of leading

edge solutions and systems resulting in streamlined business operations,

decreased costs and increased operational efficiencies.

Core Management Competencies

Project Management and e-commerce Development Strategic

Technology Planning

Internal and External Relationship Management Business

Process Improvement

EMPLOYMENT

American Blind, Wallpaper & More Inc. Livonia, MI ( Vice President of

Internet Development 2006 - Present

2009 Top 100 E-Commerce Website - Awarded by Internet Retailer

. Managed 15, including developers, Oracle DBA, EDI Admin, Internet

Content and QA Supervisor.

. Managed 3 Ecommerce production websites plus 15 intranet websites.

. Directed all programming projects required for all web sites, both

external and internal.

. Enhanced site visibility by utilizing content/relevance key words and

Meta tags.

. Provided strategic guidance and development leadership for the

development of corporate website, landing pages, and sub-sites,

advising on new directions in Technology.

. Partnered with all levels of the organization to ensure that website

content, design and technology align with the overall company business

and marketing strategies.

. Coordinated the planning and development of changes to the company's

website to ensure site is accessible and supports the needs of the

organization's customers and consumers.

. Overseen the project to implement the marketing tools to help

marketing department. (SEO: Coremetrics, E-Dialog, Rimm-Kaufman,

BeyondROI, YourAmigo, NetConcept, Omniture Test and Target, and

Mercent) resulting an increase in sales by 15%.

. Monitored competitor's Internet activities and advise on strategies to

maintain our leadership position.

. Assessed new standards, techniques and trends, and formulate

appropriate strategies and plans for future enhancement of web sites.

. Maintained certain legacy Active Server Page applications/sites, and

also lead their conversion to ASP.NET, including coordinating site

maintenance plans (backups, dead link checks, etc).

. Managed the project to upgrade Oracle RAC databases from 9.2.0.7 to

10.2.0.4 on IBM server (AIX 5.3)

. Implement Endeca leading the project from start to finish working

closely with the Endeca team to ensure all requirements were

completed.

. Provided leadership for continuing Endeca maintenance and upgrades.

. Provided support of daily operations, production issues, and special

request for internal and external users.

. Experience in online and physical catalogs

NOELLE A CADY page two

Lawrence Merchandising Services Inc. ( Plymouth, MN ( Director of MIS

2003 - 2006

. Lead analysis, design, and implementation of business processes and

technology initiatives that supported and increased the efficiency and

effectiveness of service.

. Liaison between outside software vendors and internal customers to define

and implement mission critical ERP system and continued enhancements.

Analyzed and converted business requirements into technical solutions.

The software increased company sales and vendor sales by 10%. It reduced

costs and replenished time by 15%.

. Directed and assisted in creating a Web based online reporting system for

customer service and vendors.

. Managed administration of SQL database system with emphasis on website

support, report writing, creation of customer export files, design and

implementation of field staff call reports and information flow. This

increased efficiency by 20%.

. Provided technical assistance to staff, maintaining written process flow

descriptions and staff training on software usage. Including system

integration procedures, operations and techniques to facilitate data

transfer from ERP system to various clients' internal systems for order

and inventory processing.

. Created and prepared technical presentations for customers on

capabilities of ERP system. Supported sales and marketing team.

. Participated in strategy, budget and forecasting.

. Planned and participated in annual marketing trade shows for client

acquisition.

North American Membership Group ( Minnetonka, MN ( Web Administrator

1998 - 2003

. Designed and developed relational databases for company wide use

including forms, queries and reporting using MS Access and Visual Basic

Net.

. Implemented project and website conceptual design, content organization,

interaction and navigation design, flowcharting, and visual design.

Created documentation for consistent resolution of complex issues.

. Created and coded an Intranet (KIP - Knowledge Information Portal) which

reduced calls in queue by 25%, increased sales by 15% and improved

customer satisfaction on all levels.

. Responsible for connecting KIP the afterhours call center in Canada. This

reduced calls with Young America by 15% reducing overall costs of calls

for NAMG which increase customer quality and overall satisfaction.

. Managed and supervised ongoing design, maintenance and management of KIP

(Knowledge Information Portal) intranet site. Site included over 1700

pages and 9 individual department sites. Earned "Employee of the Month"

for creation of KIP (Knowledge Information Portal).

. Planned and managed multiple projects simultaneously for various

departments and vendors as needed.

. Communicated with all department managers and VPs as to changes, updates

and additions to website.

. Implemented new operating system enhancements and related technologies.

Provided cost justification and presented to management team.

. Developed, recommended and implemented process improvements to automate

and improve overall customer service and call center efficiencies.

. Troubleshot system errors and worked with vendors and other IS

technicians to resolve outstanding issues.

. Trained all departments and upper management on Internet and Intranet

procedures and software. Expert in conveying technical concepts to non-

technical audiences.

EDUCATION

. Bachelor of Science in Information Technology, University of Phoenix -

Present

. Associate of Liberal Arts, Minneapolis Community College - Minneapolis,

MN - 1997

TECHNICAL EXPERTISE

Software Installation and Configuration ASP, ASP.NET, Java, XML

and Oracle Applications Development and Management

Technical Support, Training and Troubleshoot

Business Impact Analyses Web/Internet Design and

Operations

Database Systems Administration and Maintenance Quality Control,

Analysis, Validation Controls

Contact this candidate