Customer Service Sales
Resume:
Adrian Smigiel
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Charlotte, NC 28277
**********@*****.***
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Summary
Expect to begin an entry-level position in the Human Resource department
and gain experience in the functions of administration, compensation,
benefit programs, employment, and performance management. And also
utilize my communication, interpersonal, management, organizational and
customer service skills, in order to increase productivity within an
organization.
Relevant Skills
. Leadership . Oral/Written Communication . Planning
. Customer Focus . Diplomacy . Training and
Development
. Quick Thinking . Conflict Resolution . Proactive Problem
Solving
. Multi-Task . MS Office Suite . Attention to Detail
Education
B.S., Communications, 2002
Appalachian State University, Boone, NC.
Major GPA: 3.4
Certifications
Human Resources Certification, 2010
Central Piedmont Community College, Charlotte, NC.
Experience
Sales Consultant
Belk Inc., SouthPark Mall, Charlotte, NC. 2007 to Present
Effectively manage over 100 clients, through efficient communication,
developing rapport, exceptional customer service, and consistent follow-
through.
. Received the prestigious "Sales Consultant" award in both 2008 and
2009; for being in the top 5% of all sales associates in the company with
the highest sales. Has an impeccable service record, and exceeds all
goals respectively.
. Maintains highest customer satisfaction rating.
. Aids in training other associates via "leading by example" in how to
increase Belk credit applications.
Account Executive
Rhinoceros Times, Charlotte, NC. 2005 to 2007
Effectively managed Local and National accounts. Created and designed
mock and print ads, presented creative work to clients for approval or
modification, and developed full ad campaigns. Set and met all deadlines,
negotiated advertising contracts, coordinated tasks, submitted accurate
reports to the Publisher, monitored profitability.
. Improved account service and applied consultative sales techniques,
effectively perceived feelings and nonverbal messages. Grew revenue in
every established account a minimum of 15%.
. Prioritized tasks and effectively managed time.
. Attention to detail, gained proficiency in MS Office Suite including
Word, PowerPoint, Excel.
Restaurant Manager
Ruby Tuesday Inc., Rock Hill, SC. 2003 to 2005
Effectively managed a staff of 55 employees. Oversaw all functions of
restaurant management including conducting interviews, payroll
processing, employee recruitment and retention, arranging training
programs for staff, conflict resolution, EEO compliance, scheduling,
keeping accurate employee records, time management, and holding local
career fairs.
. Took over "worst performing store" in 2003, and made it second best
performing store by 2005.
. Initiated and implemented solutions to successfully improve company
efficiency and customer satisfaction by increasing training time,
influentially communicated company policies and procedures, set employee
expectations and enforced accountably, created new training materials.
. Improved overall store morale by mentoring staff and leading by
example. Resulting in increased revenue by 25% at the end of 2003,
eventually leading to a 125% increase of sales by the end of 2005.
References Available Upon Request
Contact this candidate