Customer Service Sales

* *** * * * Q U I L D R .

H U N T S V I L L E A L 3 5 810

H O M E # : 2 5 6 2 7 0 8151 C E L L # : 2 5 6 4 57 9 0 57

E M A I L : Y VO N N E . B R I G G S @ YA H O O . C O M

YVONNE BRIGGS

OBJECTIVE

Seeking an entry level position where I can display my professional experience and expertise

EDUCATION

Alabama Agriculture and Mechanical University Normal, Alabama

May 2009

B.S. in Elementary Education K 6

Major GPA: 3.43 Cum Laude

Alabama Agriculture and Mechanical University Normal, Alabama

May 2012

M.S. Biology

WORK OF EXPERIENCE

07/2010 Present Huntsville, Alabama

New York and Company

Assistant Manager

Ÿ Monitored a staff of 20 people

Ÿ Performed administrative duties such as emails, faxes, answering phones

Ÿ Managed and administered store operations including payroll, reports, scheduling, customer service

and inventory

Ÿ Trained new sales associates in the use of cash register and sales floor duties

08/2009 Present Huntsville, Alabama

Huntsville City Schools

Substitute Teacher

Ÿ Monitored and supervised students with their daily in school activities

Ÿ Assist with teacher given assignments

05/2007 07/2010

New York and Company Huntsville, Alabama

Sales Associate

Ÿ Assisted and advised customers in women’s clothing selections

Ÿ Performed customer service duties including cash register operations

Ÿ Sold Company credit card; obtained rewards for ranking #1 in store

Ÿ Received store related telephone calls from customers seeking information regarding in store

merchandise

01/2009 03/2009 Huntsville, Alabama

Lakewood Elementary School

Student Teacher

First grade/Fifth grade

Ÿ Created and taught dynamic lesson plans

Ÿ Mentored and tutored students before and after school

Ÿ Chaperoned field trips

Ÿ Used centers for math. Reading, science and social studies to complement the child based hands on

curriculum

Ÿ Worked with students on accelerated reader program to improve reading skills

Ÿ Implemented phonics instruction with small and large groups of students

03/2005 01/2006 Huntsville, Alabama

Ross Dress For Less

Floor Associate

Ÿ Responsible for customers service

Ÿ Increased the satisfaction of customers

05 2003 07/2006 Huntsville, Alabama

Operation Nehemiah Summer Program

Teacher

Ÿ Volunteered with summer program students

Ÿ Tutored students in math and reading

Ÿ Monitored students during field trips and recreational activities

AWARDS/CERTIFICATES

University Deans List

Ÿ

Academic Scholarship

Ÿ

State of Alabama Certification in Elementary grades K 6

Ÿ

EXTRACURRICULAR ACTIVITIES

Alpha Kappa Alpha Sorority Incorporated

Ÿ

President, Maroon Mirage Basketball Dance Team

Ÿ

Co Sponsor, Maroon Mirage Basketball Dance Team

Ÿ

House Arrest Two Championship Dance Team

Ÿ

Read Across America

Ÿ

Sprite National Step Competition Campaign Model

Ÿ

Miss Crimson and Crème Pageant Dance Choreographer

Ÿ

AAMU Fashion Model Troop

Ÿ

Co op Club

Ÿ

SKILLS/STRENGTHS

Written and verbal communication skills

Ÿ

Microsoft Work, Excel, Power Point, Microsoft Works, Internet Explorer, HTML, Web Publishing

Ÿ

Excellent leadership and organizational skills

Ÿ

Excellent creativity

Ÿ

Instant Learner

Ÿ

Hardworking

Ÿ

Can perform under pressure

Ÿ

REFERENCES

Available upon

Contact this candidate