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Manager Customer Service

Location:
North Olmsted, OH, 44070
Posted:
September 17, 2010

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Resume:

Contact Cell: 216-***-****

Information: Home: 440-***-****

Email: abk013@r.postjobfree.com

**** ******** ***** ********:

http://www.linkedin.com/in/dzahnke

North Olmsted, Ohio

44070

Dale R. Zahnke

Objective Looking for a rewarding position within a company that wants to

separate itself from its competitors. With a deep rich

background in the Printing Industry and a passion for what I do,

I am looking for an opportunity to, not only make an impact

within an organization, but within an industry. Special interest

in Printing, Marketing, Educating, Creating Culture, Motivating

and Solution Providing, with emphasis in the Digital Print Arena.

I am interested in any position in which my experience and

passion can be optimized...

Experience 1983-1986 Eikon Graphics

Cleveland, OH

(Small family owned print shop)

Worked full time for 1 year then 2 additional years part time.

Family owned business where I did everything from order taking,

paste up, stripping, press operator, bindery and customer

service.

1984-2005 Great Lakes Lithograph/Integrated

Cleveland, OH

(Large Commercial Printer) Prepress Technician /

Supervisor / Digital Print Production

Prepress Specialist doing everything the department had to offer

and more, constantly challenging myself to learn more, I did it

all including supervising night shift production for over 10

years.

Assisted with implementation of Digital Print Center within the

company where I Prepped files, operated and managed the Kodak

Nexpress Digital Press.

Reason for leaving was to challenge myself. I was offered a

chance to help start a Digital Print Company from its infancy.

The chance to make an impact intrigued me enough to give up my 22

years with Great Lakes.

2005-2007 PrintOne Digital

Valley View, OH

(Startup Digital Print Company)

Digital Print Production Manager

In charge of Establishing Digital Color Print Department.

Managing Digital Prepress and Managing / Operating the Xerox

Igen3 and all Color Output.

Helped take revenues the 1st year from $3 mill. to 2nd year

upwards of $8 mill by Implementing procedures, Quality Controls,

Training and Creating a Culture.

Instrumental with implementing and training sales and customers

in Variable Data, Web to Print, PURLS, Print Solutions and all

aspects of print on demand including building customer relations.

Also, created Marketing Campaigns to promote.

Reason for leaving. Acquired By HKM Direct Market

Communications.

2007-2010 HMK Direct Market Communications

Cleveland, OH

(Large Commercial Printer / Direct Marketer)

Manager, Digital Print Services

Managing Digital Prepress, Digital Variable Programming, Digital

Print Production -Color and Laser BW. Problem Solving,

Scheduling, Tracking Department Analytics, Monthly reporting.

Responsibilities also included researching and proposing

department improvements, recommending and implementing equipment

/ procedures while maintaining department budgets and vendor

relationships.

Supplied support to Ownership, Customer Service and Sales. This

was done through one on one support and group training sessions

which often included onsite and offsite customer training

presentations. Topics included Color Theory, Digital Print

Selling, Brainstorming, Marketing Trends and more.

Reason for leaving. Victim of the economy slow down. Layoff...

Software knowledge

Very good working knowledge of all Desktop Publishing

Applications these include but are not limited to; Adobe

Illustrator, Photoshop, InDesign, Acrobat, Pitstop, Freehand,

Quark Express, Quite Imposing, Fusion Pro (variable data

software), Printshop Mail(limited), Excel, Word, Publisher,

PowerPoint, Access, Accuzip postal software and many other

supporting programs and systems.

Career Accomplishment

Small Press Operator / Prepress Proofer / Dot Etcher / Stripper /

Plate Maker / Drum Scanner Op (Hell DC color separation) /

Chromacom Operator (1st digital image retouching page assembly

system) / w1000 Workstation Op. (digital page assembly) / Desktop

Publishing / Digital Proofer (Kodak Approval) / Film image

setters / DTP image setter / Brisque Workflow / Prepress Shift

Supervisor (10 yrs) / Variable Data prep (Fusion Pro) / Digital

Press Operator and Prep (Kodak Nexpress 2 yrs) / Digital Press

Operator and Manager (Xerox Igen3 6 yrs) / HP Indigo Experience /

Large Format Printing / Konica Color Copier / Web to Print /

Digital Print Management.

Member of NODMA and The Cleveland Digital Publishers User Group.

Started User Groups for both Kodak Nexpress and Xerox Igen3.

Received Kodak Nexpress & Xerox Igen3 Certified Training.

Received Master Craftsman award from the GAC of Cleveland for

Image manipulation and retouching.

Many many Workshops and Seminars of various topics from Color

Theory / Quality Control, Managing People, Marketing, Sales, Six

Sigma, Lean Manufacturing and more. Attend Print shows and

Industry events on a regularly basis.

Created a promotional campaign that won "Best of Show" self

promotion complex in the Peak Awards national competition

sponsored by Print Solutions. Fall 2007.

Education 1984 Graduate West Technical High School

Cleveland, OH

Named Outstanding Graphic arts Student of the year.

Received Scholarship to Cuyahoga Community College.

Majored; Vocational Printing.

Graduated top 10% if class.

1984-1987 Cuyahoga Community College

Parma, OH

Attended part-time on a scholarship working towards my

Associate Degree in Graphic Communication and Management

Comments I am married with 2 kids and besides my love for my family, I

have a sincere passion for what I do and a desire to help

companies and individuals learn and grow in the field. Coaching

little league baseball and fishing are my favorite hobbies. I

enjoy customer interaction and a challenge, always keeping a

positive attitude and never losing site of the goals and

objectives. I am looking for a company I can grow and will

challenge me to grow. I have been doing this for 25 plus years

and love to see how I can help your organization.

Requirements Salary negotiable, Continuing to learn non-negotiable.

MANY, letters of recommendation and references available upon

request.

Summary

With 27 years in the Print Industry and with being part of the Digital

Print revolution from the start. I have seen, experienced and promoted the

industry's transformation from a highly Skilled Trade to an Innovative

Technology Driven Personalized Marketing Tool. I am always looking for

opportunities to not only make an impact within an organization, but to

make an impact with the industry. With a sincere passion for what I do and

a strong desire to help companies and individuals learn and grow in the

Printing and Marketing fields, I keep myself educated in the industry and I

love to share my knowledge.

Challenging myself to be more and never giving anything less than 110

percent; I always keep a positive attitude, never losing site of goals and

objectives. My devotion to the field and to growing the industry is why

people who know me know that Printing is truly not what I do, but rather

who I am.

Over the years I have been fortunate to work for and with some great

people, I have attended countless workshops and seminars and have learned a

little something from each and every one of them. I enjoy motivating,

leading, training, customer interaction and a challenge. I love to

educate, lead and motivate!

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