Edgar Baker III

**** ** **** ** ****: 503-***-****

Vancouver, WA 98661 Email: abk00s@r.postjobfree.com

Objective

Inside Sales Representative

To obtain a career as an Customer Service Representative/Call Center

( Multiple combined years of extraordinary Customer Service

/Inside/Outside Sales.

( Ability to understand customers needs and manage expectations of

results.

( Strong technical equipment and language skills

( Well spoken, great phone and in person attitude highly professional.

( Able to work flexible days and hours with overtime as needed.

* Excellent creative thinking, closing, verbal and communications skills -

work well with diverse populations. Outstanding organizational and

consultation skills.

* Proficient in computer software (PC and mainframe systems): 50 WPM

* Windows 98 2000, XP *MS Office 2000 * MS Word * Excel

* CRM *Sales Force *Sales Pro

*Outlook

* Ability to work well independently or as a valuable team member in a

virtual environment and goal oriented.

* Self-starter ability able to work efficiently under pressure without

constant interruptions.

Personal Qualities

* Adaptable/Flexible * Dependable/Reliable * Quick

Learner

* Honest/Trustworthy * Positive Attitude/ *

Professional/Creative

* Self Motivated/Loyal * Accurate/Detail Oriented *

Outgoing/Tactful

Work History

Coface Collections Vanc, WA 08/10-08/10

Senior Account Executive- Inside Sales

Identify and cold call potential commercial business clients to sell and

manage insurance collection services .

Yellow Book Vancouver, WA 11/08-10/09

Media Sales Consultant - Outside Sales

Analyzing client advertising needs and providing value solution based

advertising program.

Recommendations as well as point-of-purchase (print and on-line media

products.

Growing established accounts in protected territories. Order / Account &

Billing management

New & existing prospect identification through cold calling and lead

generation, retail,

distribution creating ad layout with attention to detail. Meeting

publishing deadlines, while

delivering exceptional customer service.

Dex Media, Beaverton, OR 05/06-10/08

Directory & Internet Advertising Consultant

Analyzing client advertising

needs and providing value solution based advertising program

recommendations as well as point-of-purchase (print and on-line media

products.

Growing established accounts in protected territories. Order / Account &

Billing management

New & existing prospect identification through cold calling and lead

generation, retail

distribution creating ad layout with attention to detail. Meeting

publishing deadlines, while

delivering exceptional customer service. At Dex I achieved top sales for

inside sales rep out of 25

reps for the entire year of 2007 through three different campaigns.

Charter Communications Inc, Vancouver, WA 10/01-

01/06

Call Center Retention/ Sales Specialist

Answered around 55 calls of inbound

customers per day who wanted to disconnect their services. I would retain

them from canceling their cable, internet or home telephones services by

offering different solutions to keep as customers. Also there was a minimum

disconnect closing percentage of 30% I achieved the highest in sales at 48%

out of 15 reps.

Education/Training

Portland Community College MS Windows (2000)

Certification

Heald College Information

Technology

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