Customer Service High School

Location:

Posted:

October 07, 2010

Keoki Tolentino

Reno, NV ***03

Email: **************@*****.***

OBJECTIVE: To obtain a position as a housekeeprer where I can utilize my excellent supervisory

and hands on skills.

SUMMARY OF QUALIFICATIONS

2+ years in the janitorial industry

1 year of supervisory experience in the janitorial industry

Basic computer knowledge in Microsoft Word and Internet Explorer

Typing 30+ words per minute

10-Key by Touch

EMPLOYMENT HISTORY

05/07 – 08/09, Magic Brite Janitorial, Reno, NV

Janitor

• Monitored building security and safety

• Serviced, cleaned and supply restrooms

• Gathered and emptied trash

• Cleaned building floors by sweeping, mopping, scrubbing, and vacuuming them

• Followed procedures for the use of chemical cleaners and power equipment

• Mixed water and detergents or acids in containers to prepared cleaning solutions

• Stripped and buffed floors

• Notified managers concerning the need for major repairs or additions to building operating

systems

• Requisitioned supplies and equipment needed for cleaning and maintenance duties

• Cleaned windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges,

and squeegees

01/07 – 04/07, AppleOne, Reno, NV

Customer Service Representative

• Conferred with customers by telephone in order to provide information about products and

services

• Kept records of customer interactions and transactions, recording details of inquiries, complaints

and comments

• Resolved customers’ service or complaints

• Checked to ensure that appropriate changes were made to resolve customers’ problems

EDUCATION AND TRAINING

High School Diploma, Capital High School, Santa Fe, NM