Customer Service Data Entry

Jazm n Chacon

**** ***** ***** ** **

Alburquerque, NM 87106

505-***-****

abjzyv@r.postjobfree.com

Qualifications:

. Strong interpersonal skills as demonstrated in a variety of customer

service positions

. Capable of working in demanding positions while managing a variety of

tasks

. Strong technical abilities

. Bilingual (Spanish and English)

Experience:

Aug. 2010 - Current - Professional Home Health Care

Provider:

. Responsible for maintaining the general well being of elderly

clients.

. Cooking

. Light housekeeping

. Laundry

. Changing of bed linens

. Grocery shopping

. Transportation to doctor appointments, supermarket, and pharmacy

. Facilitate physical therapy i.e. range of motion exercise bathing,

assisting with walking and transfer from bed to wheelchair, dressing

and grooming assistance

. Status reporting to family, medication reminders, hourly and live-in

care available

. Work actively to maintain overall companionship with clients

Oct. 2006 to May 2010 - Diersen Charities

Resident Monitor:

. Monitored custody, security, control, and maintenance of the facility

. Assisting Federal offenders in reintegration into society

. Resident's liaison to community

. Document the accountability of all residents

. Enforce rules, responsibilities and restrictions assigned to resident

. Accountability of money transaction, medications, first-aid supplies,

mail, visitors, telephone calls, and referrals

. Assist and support counselors with resident program plans

. Provide urine surveillance service as required including conducting,

processing, and documenting substance abuse testing

. Misconduct reports

. Internal and external inspections of the premises

. Maintain the health, and safety of the resident

Oct. 2004 to Oct. 2006 - Bank of Albuquerque

Teller:

. Routine teller transactions such as receipt, disbursement, and

recording of money

. Customer Service

Feb. 2003 to Jun. 2004 - MCI

Telemarketing Supervisor:

. Customer service

. Developed procedures, and methods to manage and train staff members to

respond professionally and accurately to human service calls

. Establish productivity and quality goals

. Track progress toward goals

. Enhance positive working relationships

Telemarketing Associate

. Telesales

. Outgoing calls to potential customers

. Customer Service

Jan. 2000 -Dec. 2003 - St. John's Clinic

Receptionist and interpreter:

. Receiving incoming calls and direct calls to appropriate staff

. Retrieve and distribute messages

. Maintain patient schedule

. Utilizing computer network

. Obtain medical records, charts and lab reports

. Customer service

. Data entry

. Billing

. Full involvement in Spanish community (interpreting and translating)

Aug. 1999 -Jan. 2000 - Price Cutter

Cashier

. Managing a multy busy phone

. General office duties

. Customer service

. Data entry

. Billing

. Order and maintain supplies

. Balanced and accountability to currency in register

Marketing (Publicity)

Sep. 1998 to Aug. 1999-Arvest Bank

Teller:

. Routine teller transactions (Receipt, disbursement, and recording of

monies)

Consumer Banker:

. Retain and expand customer relationships and solicit

. Wide knowledge of bank offerings and products

. Marketing by phone

. Meeting or exceeding the customer's and prospect's expectations

Skills:

Computer:

Windows XP (MS Word, Excel, Power point, publisher)

Quick books (Income and expenses payroll, basic reports, loss and

profit reports)

Internet (Information search, program downloading)

Data Entry

Communication: Good oral (phone) and written in both English and Spanish.

Other: Sales, Human Resources, good math skills, typing interpersonal,

teamwork, excellent customer service skills

Education:

High School: Graduated

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