Customer Service Insurance
Resume:
Anita C. Cothran
Memphis, TN 38114
********@*****.***
***.***************@*****.***
Professional Profile: Recently retired educator offering 30 years
experience as developer and facilitator of classroom learning experiences
as well as coordinator of work-based learning (WBL) with Marketing
Education Programs. Most recently, first-line customer service
representative and client/member benefits resource person as Life, Accident
and Health producer in Tennessee and Mississippi.
Experience
2008 to 2010 Insurance Producer-TN and MS
Tillman Insurance Services, David Tillman, Agency Owner
o Provided asset protection and indemnification to consumers
with various
insurance products--life, accident and health
o Utilized needs assessment and analysis to determine most
appropriate
healthcare products and services for individual/family and
senior markets
o Researched tri-state geographic territories for product
coverage
o Communicated compliance issues/requirements, product
updates and
services to agency personnel
2003 to 2010 Funeral Director Apprentice
M. J. Edwards Funeral Home-Airways, Curtis D. Temes
o Facilitated funeral needs and services for families' pre-,
at- and post-need
o Oversaw company mandatory computer-based module training of
staff
1978 to 2008 Marketing Education Teacher-Coordinator
Memphis City Schools
o Created learning experiences through classroom interchange,
career technical organization activities and work-based
learning (WBL) training
o Collaborated with peers to develop cross-discipline
teaching strategies
o Chaired Technology sub-committees for school accreditations
o Organized or reopened Marketing Programs and established
programs of recognition
o Designed fully equipped state-of- the-art skill
laboratories
Education
1991 - 1992 30 hrs. Post-graduate - Adult and Vocational
Technical Education
University of Tennessee - Knoxville
1980 - 1983 MEd - Business Education and Office Technology and
Management
University of Memphis (Memphis State University)
1970 - 1978 BS-Education - Distributive Education
University of Memphis (Memphis State University)
Additional
Qualifications
2005 Highly Qualified Status - Economics
1996 Career Ladder - Level III Master Teacher
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