Customer Service Sales

DEBRA BROWN

San Jose, CA

Phone 408-***-****

abjzvk@r.postjobfree.com

OBJECTIVE

To obtain a position in the Heath Care Industry; where my skills and

specialized training will be effectively utilized to provide quality

healthcare administration.

Strengths

25 years experience; Inside Sales, Customer Service and Office Management.

Excellent organizational, communication (verbal & written) analytical

skills. Independent decision maker, dedicated team member, critical

thinker, problem solver. Strong customer relationship builder. Capable of

building customer confidence.

Computer Skills

SurgiSource Billing Software, Mega View for Windows-MegaWest Medical

Information System, MEDISOFT Billing Software, SAP, Microsoft Office & XP

Professional Suite, Microsoft Windows NT, Microsoft Access, and Microsoft

Word for Windows, Power Point for Windows, Excel, Internet Explorer,

Microsoft-Mail, Lotus Notes, and Microsoft Outlook.

Education

March, 2009 to February, 2010 Institute for Business & Technology

Santa Clara, CA

Diploma - Medical Biller/Coder/Office Specialist

Specialized Training

ICD-9/CPT Coding, HIPAA Regulations Compliant, Land Mark Training -Greene,

Tweed & Co, American Management Association (AMA) - Management Skills and

Techniques for Supervisors, How to Supervise People, Managing Employee

Attitude & Performance Problems, Inventory Management Techniques.

Professional Experience:

November, 2009 to January, 2010

Surgery Center Partners

Los Altos, CA

Medical Biller and Coder Externship: Enter Billing Data into computer,

Utilized ICD-9, CPT and HCPC Coding, Processed Medicare and Private

Insurance EOB's, Processed Manual Claim Submission, Utilized Aging Reports

to make Collection calls, Printed Patient Ledger reports for collection

processing,

October, 2000 to October, 2007

Greene, Tweed & Co. Semiconductor Group

Santa Clara, CA

Office Manager Service Center/Inside Sales: Responsible for staff and

operations of Service Center. Program Manager for Vendor Managed

Inventory. Plan and schedule work in the warehouse and customer service.

Formulating and implementing methods to improve work throughout and reduce

or hold constant personnel requirements. Implement and enforce all

corporate policies and procedures. Maintain office budget as approved by

Corporate, keep service center employee records, establish vacation

schedules, and conduct performance reviews Program Manager for Vender

Managed Inventory. Process sales orders via SAP Database. Received (by

telephone, fax or email) requests for quotations, orders, and lead times

from customers. Make quotations on standard items, process orders, and

relays pertinent order information to customers. Coordinates with other

departments in handling purchase orders and providing service to customers.

Performs duties with marketing department where customer contact is a prime

responsibility. Responsible for maintaining good customer relations.

Generally deals with representatives and customers concerning matters that

require tact and resourcefulness. Contacts with other personnel including

engineering and manufacturing departments. Worked closely with Out Sales

Sales personnel. I built long lasting relationships with companies which

increased customer satisfaction and productivity.

December, 1993 to October 2000

Xerox Corporation Palo

Alto, CA

Inside Sales Special Accounts: Primary customer interface for two major

accounts. Respond to customer requests and complaints. Process job orders

via Access Database and issue job request to eight producing sites

globally. Coordinate resolution of related issues via customer calls and

electronic mail. Provide input to account reviews problem analysis and

resolution, customer satisfaction reporting, daily and monthly statistical

reports to the account managers. Perform a variety of functions, order

processing and scheduling, vending and purchase order functions, inventory

management, coordinate work orders in multiple remote locations,

monitor/analyze and revise production processes to ensure customer

requirements are achieved, maintain substantial telephone contact with

customers.

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