Customer Service Process
Resume:
MARIO A. MARTINEZ JR.
El Paso, TX. 79903
abjzun@r.postjobfree.com
OBJECTIVE
To enhance my knowledge in the job related operations and to allow
opportunities for growth and advancement.
SUMMARY OF QUALIFICATIONS
Knowledgeable in Microsoft Word, Excel, and Lotus Notes.
* File and Record Management * Good Customer Service
* Office Procedures * Supervisor Skills
* Financial Record Keeping * Team Leader
* Accounting Procedures * Hard Worker
* Bilingual (English & Spanish) * Fast Learner
* Type 65 w.p.m. * Forklift Operator
WORK EXPERIENCE
04/2010 –09/2010 Electronic Component International El Paso,
TX. Import/Export Coordinator
Prepare inbond paperwork for shipments going to Mexico. Oversee 7501
documents from our Mexican plants that are being sent to the United
States and making sure that all parts are classified under Nafta and pay
duties when applicable. Set up billing reports for all Mexican plants to
make sure they are in compliance with their respected billing.
06/2009 –04/2010 Trancy America Yokkaichi El Paso, TX.
Customer Service
Track and trace containers with the steamship lines and also via Internet,
schedule deliveries for clients when containers arrived into El Paso.
Process air shipments and set up the deliveries. Process billing for all
ocean and air shipments. Update daily reports for clients.
02/2009 – 06/2009 Kelly Services/Verizon FiOS/Spanish
Translator El Paso, TX.
Customer Service Translator for Verizon Fiber Optic Service . Verizon
offers Internet, Cable, and Telephone service to customers around the
US.
02/2008 – 11/2008 Kelly Services/Delphi Packard Electric El Paso,
TX. Customer Service
Shipped parts to GM Motors with their daily requirements order sheet.
Ordered material from plants to keep inventory for future requirements.
05/2007 – 02/2008 ReadyOne Industries El Paso,
TX. Customer Service/Shipping & Receiving
Ordered carton paper for production assembly line. Kept inventory of
materials (cutting dies & printing plates) that were being used for
customer requests. Prepared Bill of Ladings for material being shipped
to customers locally and thru out the U.S.
01/2005 – 05/2007 Trans Expedite El Paso, TX.
Lexmark Customs Department
Classify material inbound to Juarez and Chihuahua. Make spreadsheet
in Excel with all the needed information to meet Customs requirements.
Labeling and loading material to the Lexmark trucks for importation.
Saavedra Brokerage FTZ Customs Agent
Handle all incoming shipments for Lexmark and entering them into the
FTZ. Prepare CF 214’s, CF 6043’s and process in bonds. Labeling all
freight and making sure reports comply with the City of El Paso.
02/1997 11/2004 Expeditors International El Paso, TX.
Air Export Agent
Process Airway Bills, set up pickups and deliveries, distribute documents
to our Gateway Offices, pre book shipments, scan documents to our
destination offices, weigh and dimmed incoming freight, loaded and
offloaded incoming and outgoing trucks, filed SED electronically, Air
Hazmat Certified, Latin American Certified.
Ocean Import Agent
Track and trace containers with the steamship lines and also via Internet,
update system event codes on all files, schedule deliveries for clients when
containers arrived into El Paso, did settlements and cut checks to pay off
the steamship lines.
Ocean Export Agent
Process Ocean Bill of Ladings, set up pickups and deliveries for our
clients, distribute documents for our Gateway Offices, look up sailing
schedules and pre book shipments, scan documents to our destination
offices, weigh and dimmed incoming freight from our warehouse, loaded
and offloaded incoming and outgoing trucks, Ocean Hazmat Certified.
Foreign Trade Zone/Lead
Process Customs Forms 214’s for Ford Motor Company, present
shipments to Customs Inspectors, process in bonds, Customs Forms 3461,
Manipulations, Cartsman License, Power of Attorney, make sure Ford
Motor Co. was in compliance with Customs Regulations.
EDUCATION
2009 – Presently attending the University of Phoenix Bachelor of Arts
in Education
1989 International Business College Computer Acct. Diploma
1988 University of Texas at El Paso Business Administration
1983 1987 Austin High School Diploma
E XTRACURRICULAR ACTIVITIES
Referee official for High Schools and Middle Schools in football and
basketball sports.
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