Customer Service Account Executive
Resume:
Micaela Merchant
El Paso, TX 79932
Objective A position where I can utilize my skills and abilities in which I can meet and exceed
any companies’ expectations.
Profile
5 years experience as an Account Executive.
2 years experience using Desktop Illustrator
12 years experience in manual yearbook preparation
Ability to keep projects on schedule to meet deadlines.
Goal oriented with strong leadership capabilities.
Organized, highly motivated, and detail directed problem solver
Education Father Yermo High School, High School diploma
El Paso Community College, 51 semester credit hours
Relevant Experience and Accomplishments
Account Executive
Provided technical support to customers and sales reps.
Instructed, demonstrated, and interpreted policies to customers, sales reps, department
heads and people working in production.
Communicated problems to customers and found ways to fix them.
Followed projects through all stages in production to keep them on schedule.
Have knowledge of clerical office procedures and know how to use the fax machine, copy
machine, printer, know mail room procedures and FedEx preparation.
Desktop Publishing Illustrator
Prepared pages received according to book specs using Desktop Illustrator software. Edited
and corrected pages per customer instructions.
Took charge of a team of 5 computer operators, all working together to maintain our quota.
Trained new employees in Desktop Illustrator.
Kept projects on schedule so that team deadlines were met.
Manual Page Illustrator
Prepared pages received according to book specs using manual multi-dementional
methods. Edited and corrected pages per customer instructions.
Trained new employees in manual preparation of pages.
Employment
Account Executive, Taylor Publishing Company, El Paso, Texas
I can work with a PC and have knowledge of Microsoft Office, Excel, Internet, Email, and
Outlook Express.
I have used a Baan/ERP software for maintaining files and for retrieving and reviewing
information to aide in planning and project scheduling.
I have knowledge in the use of a multi-line phone.
I trained a new customer service rep.
Desktop/Manual page Illustrator, Taylor Publishing Company, El Paso, Texas
I have experience in training and leading small groups of people.
References available upon request
Contact this candidate