Customer Service Manager
Resume:
Erik R. Rapien
Ponte Vedra Beach, Florida 32082
Cell: 513-***-**** E-mail: abjzsp@r.postjobfree.com
Objective
To obtain a full-time position that utilizes my problem solving,
communication, and leadership skills along with my strong work ethic to
achieve the goals of an organization.
Education
Bachelor of Arts, Organizational Leadership June 2005
Associate of Arts, Business Management June 2003
Associate of Arts, Applied Business June 2003
University of Cincinnati, Cincinnati, Ohio
Experience
Operations/Client Services Manager 2006 - 2010
Peck, Shaffer & Williams, L.L.P., Cincinnati, Ohio
. Managed daily operations of 5 employees in copy center,
mailroom, records room, and at front desk
. Prepared and monitored financials such as invoices, forecasts,
P&L statements
. Motivated and organized team to meet deadlines for projects
. Implemented cheaper and more efficient system of cd transcript
production
. Researched and coordinated firm wide switch of shipping vendors
that saved thousands of dollars annually
. Conducted interviews and performance reviews
. Controlled Inventory and performed legal research
. Oversaw creation of paper, bound, and cd copies of firm's
transcripts
. Provided ongoing training and leadership
. Negotiated and built strong professional relationships with
vendors
. Coordinated daily and met all customer service needs of 6 PSW
offices
. Responsible for all hand deliveries and daily shipping requests
Manager of Valet Department 2000 - 2005
The Terrace Hotel, Cincinnati, Ohio
. Scheduled and supervised staff
. Developed new business incentives
. Coached employees on value of customer service
. Interpreted and catered to individual customer needs
. Monitored and trained new employees
Staff Reporter 2004 - 2005
The News Record, Cincinnati, Ohio
. Composed weekly sports articles
. Collaborated with another writer to create a weekly column
Computer Skills
. Microsoft: Office, Excel, Word, Access, PowerPoint, Adobe 8.0
Professional
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