Manager Customer Service
Resume:
Marlee P. Rzeznik
Kitty Hawk, NC 27949
*************@*****.***
Objective
To utilize my insurance experience and knowledge, coupled with my strong marketing skills to contribute and lead an organization to profitable, sustainable growth
Experience
Orchid Insurance 06/09 to 05/10
Senior Underwriter, New Business Development
1. Underwriter of Commercial Property Accounts through an in house binding authority contract with Lloyds of London.
Hartford Steam Boiler Inspection & Insurance Company, Hartford, CT.
Reinsurance Client Manager, 3/05 to 2/09
1. Responsible for a territory consisting of Florida, Alabama, and Georgia to further the implementation of Equipment Breakdown within the surplus lines market segment. Specifically focused on establishing relationships with wholesalers, identifying their carriers, and looking for new growth opportunities.
2. Training wholesalers how to include Equipment Breakdown within Surplus lines markets such as Colony, Max Specialty, Scottsdale Insurance Co, Genstar, Atlantic Casualty.
3. Attending Insurance conventions such as NAPSLO, AAMGA, and Florida Surplus Lines Association to market HSB’s insurance products.
4. Establishing new direct programs with Wholesalers and MGA’s
5. Forming relationships with Lloyds brokers and Syndicates to identify and implement a successful method of reinsuring Equipment Breakdown for the wholesaler through Lloyds.
6. Accomplishment- First Client Manager to successfully put together a Lloyds treaty with a wholesaler to include Equipment Breakdown insurance.
Brown and Brown, Ft Lauderdale FL and West Palm Beach FL.
Marketing Account Executive 2002 to 2005
1. Responsible for marketing various large commercial risks through wholesalers to obtain quotes through the surplus lines carriers. Marketed risks through admitted carriers such as St Paul Travelers, QBE, Hartford, Crum & Forster
2. Preparing applications, gathered loss runs, and communicated with property managers to assist with questions regarding their policies.
3. Marketed accounts such as Habitational, Transportation Accounts, Manufacturer Risks, Lessors Risks,
Finance and Insurance Consultants, Ft Lauderdale, FL
Commercial Lines Account Manager 1999 to 2002
1. Marketing of commercial insurance accounts, sales and customer service. Responsible for binding the policy and fully managing a book of business which included processing endorsements and answering insurance related questions.
State Farm Insurance, Ft Lauderdale, FL
Commercial Lines Account Manager 1998 to 1999
1. Responsible for quoting health, life, auto and homeowners insurance. Also managed existing State Farm policies and assisted in policy related questions.
USI, Plantation, FL
CSR 1997-1998
1. Responsible for quoting and binding auto insurance.
Groups and Organizations
AAMGA, Under Forty Organization
Florida Surplus Lines Association
Education
1999- Gold Coast School of Insurance- Property and Casualty 220 License obtained, as well as a Health Insurance license
1998- FAIA- 440 Customer Service License Obtained.
References
Lori Cardoni, Hartford Steam Boiler
Client Operations Manager
Sabrina Hough, Hartford Steam Boiler
Vice President, Reinsurance Manager
Tom Lombardo, Hartford Steam Boiler
Vice President Client Company Manager,
Gary Romay, Scottsdale Insurance Company
Director of Marketing
Allison Grant, Hartford Steam Boiler
Reinsurance Client Manager
Regina Lucente, Employers Mutual
More References Available Upon Request.
Contact this candidate