Customer Service Insurance Agent

Elaine Gonzalez

Date of birth : February **, ****

Contact

Tel : 361-***-****

e-mail:*************@*******.***

Profile

Objective I am seeking a position to use my customer service abilities. I am a creative and

motivated individual with several years of experience in customer service, insurance,

dispatching and being in a medical office setting.

Key Skills

With strengths including:

Strong communication Analytical problem Quickly adapts to Excellent computer

skills Solving skills work environment literacy

Qualifications

5 years as Independent Insurance Agent

Customer Service

2 years as Telemarketer

1 year in a medical office setting

Working with the elderly and special needs

Insurance

Sales of medicare products

Maintaining customer service of clients

Knowledge of Medicare and Medicaid

6 months experience

Dispatch

Insurance verification

Inputting information, answering phones, dispatching calls, filing

Work Experience

H.E.B.

Customer Service Rep

Bagging groceries;

Assisting customers with groceries;

Whataburger

Cashier

Taking orders;

Cash handling;

Maintaining the dining room and bathrooms;

FTI

Telemarketer

Outbound calls;

Customer service;

Telephone Etiquette;

Common Sense Insurance

Independent Insurance Agent

Sales of medicare products;

Customer service to clients;

Cold calling and scheduling appointments;

Tac-Med EMS

Full time job/ 2nd job

Dispatch

September 2009 to February 2010

First contact communication/answering phones;

Dispatching calls and verifying insurance;

Producing preschedules;

Computer inputting;

Making daily assignments for drivers;

Maintaining keys, logs, gas cards, and time sheets;

Sonographics, Inc.

Ultrasound Tech Assistant

May 2009 to Present

Producing reports of ultrasounds performed on patients;

Interacting with patients and/or their families;

Diagnostic testings;

Keeping logs of activities;

Verifying insurance;

Computer literacy

Education

High School GED

College 2009 to present Physical Therapist Assistant Major

Computer Applications Course Completed ( MS Office)

Certifications/License General Lines of Life and Health (Texas issued)

s

Languages

English (native) Spanish (fluent)

Contact this candidate