Customer Service Sales

**** *** ***** ***** ***. ***

San Jose, CA *****

(415) 341- 2418

*************@*****.***

Bernard B. de la Torre

OBJECTIVE

To obtain a position where I can utilize my education, experience,

knowledge, skills, and abilities, which will allow me to learn and develop.

EDUCATION

San Francisco State University, San Francisco, California

Bachelor of Arts degree in Speech Communication, 05/27/06

Emphasis in Intercultural Communication

SUMMARY OF QUALIFICATIONS

Excellent customer service, communications and computer skills. Experience

with MS Office Suite, Word, Excel, Outlook, Power Point. Quick learner,

team player, open minded, adaptable to change, ability to maintain

confidentiality and work with sensitive information, and ability to work in

a diverse multi-cultural environment.

WORK EXPERIENCE

Standards Specialist (Rehired)

SEGA of America, San Francisco, CA 07/12/10 - Present

. Research and document current version of software for standards

related issues.

. Report findings to Standards Assistant Lead or Standards Lead.

. Complete necessary checklists for each title worked on to insure

standards compliancy.

Xbox 360 Assistant Lead

SEGA of America, San Francisco, CA 08/22/08 - 02/21/10

. Tested various software titles.

. Supervised a group of 6 Xbox 360 Standards Testers who tested for

standards related issues of titles currently in test.

. Managed database of at least 1,000+ documented standards related

issues.

. Corresponded to developer's questions via email concerning their

respective projects.

. Created build order notifications to Mastering for upcoming versions

of titles needed to test.

. Reported and communicated documented standards related issues found to

Standards Lead.

. Responsible for accounting of hardware and software used during

testing.

Standards Specialist

SEGA of America, San Francisco, CA 05/29/07 - 08/21/08

. Researched and documented current version of software for standards

related issues.

. Reported findings to either Standards Assistant Lead or Standards

Lead.

. Completed necessary checklists for each title worked on to insure

standards compliancy.

Senior Sales Associate

Gamestop, San Francisco CA 11/23/98 - 05/11/07

. Achieved sales of $3M for store by actively promoting current sales

advertisements.

. Scored 97% success rate on secret shopper survey.

. Rang up 1,000+ customers during one shift.

. Ensured cleanliness of overall appearance in store and cash wrap.

. Responded to customer inquiries and complaints daily.

. Collaborated with Manager for coordinating special in-store events and

off-site events.

. Set-up and assisted opening 5 new stores.

. Responsible for merchandising duties such as stocking and receiving,

cyclical counts, and marketing as well as delegating these duties to

employees.

. Conducted daily sales transactions while maintaining accurate records

of daily business profits.

. Reconciled current inventory overages or shortages.

. Balanced cash registers and provide support and training for new

staff.

AWARDS

. Perfect attendance in quarter.

. Received a score of 97% from a secret shopper that proves my

outstanding customer service skills.

Contact this candidate