Manager Customer Service

LINN BANKS SANDERS III

*** ********* ***** ( Destrehan, Louisiana 70047

Home- 985-***-**** ( Cell- 504-***-****

abjzpj@r.postjobfree.com

SUMMARY

A performance-driven and dedicated operations and sales professional,

with a solid background in food service operations and logistics for

remote site management, as well as off-shore hotel services. Proven

capabilities in menu planning and development, operational logistics,

team-building and training solutions, customer service, purchasing,

inventory control and large project start-ups, as well as cost

control. Continually improves operational standards and increases

profitability. With a solid commitment to excellence, consistently

capable of upgrading and maintaining the lasting prosperity of an

organization.

EXPERIENCE

SODEXO REMOTE SITES, Harahan, Louisiana

Business Development Coordinator/ Customer Service Manager

Completed work on new bids and contracts. Developed, created and delivered

presentations. Won 100% of services on $4,400,000,000 project.

Operational Division Manager, 1999-2007

Held responsibility for four field supervisors and 150 off-shore employees.

Hired staff and managed key performance indicators for units. Oversaw

profit and loss statements, and paid bills. Managed annual budget of

$500,000. Collaborated extensively with human resources and procurement

departments. Managed communications between key company personnel and

external vendors and training partners. Managed Purchasing,inventory

control, scheduling and staffing, as well as cost control, for entire off-

shore division. Managed Offsite Food Demonstrations and Safety training

seminars. Won 17 new accounts in one 12 month period.

Field Supervisor, 1996-1999

Developed and implemented first HAACP food safety program at company.

Traveled to hundreds of company-contracted off-shore oil rigs and man-camp

sites to audit operational procedures and Quality Assurance. Assisted in

the proposal for the largest grant of $2,200,000 from Louisiana Department

of Labor ever awarded to an independent corporation. Helped organize and

managed the Off-Shore Training and Development Program at the Mr Charlie

Offshore Rig Museum. Served as training coordinator for that project.

Organized and developed training program for newly hired employees and

existing employees to receive updated company-based training. Led staff of

15.

ADDITIONAL EXPERIENCE

BENNIGAN'S, Metairie, Louisiana, Kitchen Manager, AGM, 1993-1996

CARMINE'S, Metairie, Louisana, Kitchen Manager and PM CHEF,

ROBEAR'S LIGHTHOUSE, New Orleans, Louisiana, Kitchen Manager 1991-1993

DELTA QUEEN, New Orleans, Louisiana, Bar Manager, 1978-1986.

EDUCATION

UNIVERSITY OF NEW ORLEANS, New Orleans, Louisiana

Degree in Hotel/Restaurant and Tourism Administration, 1994

Palm Beach Comm.College Jupiter,Fla Manager Food Service

Cert. (2 yr Program) 1984

CERTIFICATIONS

Serv-Safe Instructor Certification 2009-2014

Food Safety Certification, Department of Health and Hospitals

Certificate # 25785, 2009-2014

CPR, 2009

PROFESSIONAL DEVELOPMENT

Active Listening For Sales and Management Professionals, 2008

Power of Positive Thinking, 2008

AFFILIATIONS

International Association of Drilling Contractors

Louisiana Restaurant Association

National Restaurant Association

COMPUTER SKILLS

Microsoft Office Suite

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