Customer Service Sales
Resume:
**** *. ******** **. #**** • PHOENIX, AZ *****
( 9 5 2 ) 4 1 2 4 8 1 8 • M _ H E R N A N D E Z 11 @ YA H O O . C O M
MELISSA HERNANDEZ
SUMMARY OF QUALIFICATIONS
I have worked in the fashion/retail industry for the past seven years which
included lead positions, merchandising/visual positions, selling positions, and
doing events. I am highly skilled at leadership, planning, merchandising, and
visual.
EMPLOYMENT
January 2009 May 2009/March 2010 Present Brides by Demetrio’s
Scottsdale, AZ
Bridal Consultant
At Brides by Demetrio’s my responsibilities include selling, maintaining a
clientele, placing orders, merchandising/visual, filing, receptionist
responsibilities, and preparing and planning for events. This is my first job
in the bridal industry. It has opened my eyes, even more, in pursuing the
public relations field.
March 2010 September 2010 Macy’s Scottsdale, AZ
Merchandiser
At the Scottsdale Macy’s, I had the same responsibilities as my previous
merchandising position at the Mall of America. The only difference was
that I had to merchandise the whole store and not a specific area.
2009 Minnesota Fashion Week Minneapolis, MN
Volunteer
• I worked at a fashion show for the designer Kim Jurek. My duties
included being a personal assistant, coordinating throughout the event,
and managing the guest lists. This was by far a phenomenal experience.
June 2009 March 2010 Macy’s Bloomington, MN
Merchandiser
• I worked as a merchandiser for young men’s and men’s active wear at
the Mall of America. My responsibilities included placing new product,
setting sales, doing markdowns, replenishing, and being a leader. This
was by far my favorite job because I was doing two things I love to do
most, leading and marketing.
October 2008 February 2009 White House Black Market Chandler, AZ
Sales Specialist
My responsibilities at White House Black Market included selling, maintaining
a clientele, and merchandising/visual. This was my least favorite job
because there was no opportunity for growth.
June 2007 September 2008 Macy’s Edina, MN
Vendor Specialist
At Macy’s I was a vendor specialist for Theory, a women’s contemporary
clothing brand. My responsibilities included selling, personal shopping,
maintaining a clientele, merchandising/visual, communicating with buyers
and the account executive, placing orders, completing weekly sales
reports, and being a leader. While in this position, a rewarding opportunity
occurred. I had a chance to visit another Macy’s and taught them the
product knowledge and the merchandising standards that Theory
expected. I also worked closely with the stores stylist to produce fashion
shows. While at Macy’s, I received an outstanding “star” from
management because I gave outstanding customer service to my clients.
This was by far an amazing, growing opportunity for me.
November 2003 June 2007 Herberger’s Bloomington, MN
Lead
When I started at Herberger’s I was a seasonal short hour associate who
worked in accessories. I worked my way up to a part time assistant to the
women’s lead. I would assist in setting sales, markdowns, and
merchandising while performing great customer service. After that, I
worked my way up to be a full time associate and a lead of petite’s and
dresses. My responsibilities included setting sales, markdowns,
merchandising/visual, communicating with upper management, and being
a leader. This was my stepping stone into deciding that I wanted to go into
the fashion/retail industry as my career.
EDUCATION
2001 2006 Thomas Jefferson Senior High Bloomington, MN
High school diploma
Spring 2007 Spring 2008 Normandale Community College Bloomington, MN
N/A
Fall 2008 Present Phoenix College Phoenix, AZ
AAS Fashion merchandising In progress
In the last seven years of my retail career and after having many amazing
opportunities, I decided to major in fashion merchandising. In Fall of 2008, I
was placed on the President’s Honor Roll at Phoenix College. In Spring 2009,
I was also placed on the President’s Honor Roll at Mesa Community College.
After I receive my AAS, I will continue my education at ASU West and receive
my BAS with a concentration in communications.
LANGUAGES
N/A
OTHER QUALIFICATIONS
Computer skills:
Microsoft Word, Microsoft Outlook, and Microsoft Powerpoint.
Type 60+ words a minute.
REFERENCES
Sushma Shukla (Former sales manager Macy’s)
•
Todre Land Former (Former co worker Macy’s)
•
Melinda (Current visual manager Macy’s)
•
Megan Hoyer (Current merchandising manager Macy’s)
•
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