Customer Service Quality Assurance

A

Akeen Reynolds **** Martinez Ave. ( Riverside, CA 92509 (

951-***-**** ( abjzp1@r.postjobfree.com

licensed Phlebotomist

Phlebotomist with 1+ year of experience, that is energetic, friendly, always has

a smile and ready to work hard and has plenty of real world experience dealing

with pediatrics to geriatrics patients:

- Customer Service Attitude

- On Time

- Team Leader

- Data Entry (75 WPM)

- Army Veteran

- Bookkeeping & Filing

- Excellent Venipuncture Techniques

- Blood Draws

- Order of Draw Knowledge

- Limited Pediatrics Experience

- Geriatrics Experience

- Patient Education

- HIPAA & JCAHO Knowledge

Education

Certified Phlebotomy Tech (CPT-1), 2009-Present

Certified Physical Therapy Aide, 2006-Present

Certified in First Aid & CPR, 2006-Present

High School Diploma, RUBIDOUX High School, Riverside, CA- 2002

Associates in Science, Riverside Community College, Riverside, CA- 2007

Certificate in Phlebotomy, American University of Medical Technology,

Ontario, CA- 2010

Professional Experience

Hayes Medical Office, Upland, CA

Phlebotomist CPT-1 2009-2010

Started as my externship site but afterward turned into my full-time job.

Performed Venipuncture on patient when doctor order lab test at clinic.

Performed puncture on pediatrics to geriatrics patients at the clinic.

Performed clerical and secretarial work at the clinic during slow times.

. Average day at the clinic was 15 to 20 Venipuncture.

. Learned and achieve excellent puncture techniques.

Reche Canyon Rehab, Colton, CA

Certified Physical Therapy Aide 2006-2009

Serve as a key member of interdisciplinary healthcare rehab team for a busy

sub-acute/acute nursing home. Assist several licensed therapist as well as

nursing and doctor to in ensure optimal patient care and smooth daily

functioning of office.

. Consistently praised for efficient handling of administrative duties

(e.g., answering phones, scheduling appointments, maintaining medical

records, patient processing, billing and bookkeeping) that allowed

therapist and nursing staff to focus on the health concerns of their

patients.

. Demonstrated proficiency in taking patient medical histories and vital

signs, as well as in performing therapy exercises, water aquatics classes

and various range of motion exercise, hot and cold packs applied, world

pool therapy.

. Ensured the cleanliness, sanitation and maintenance of all facilities,

therapy rooms and equipment.

. Helped implement practice's quality assurance and control program.

Efforts ensured compliance with HIPAA, CLIA and OSHA regulations;

improved patient care/satisfaction; and lowered monthly overhead by 12%.

. Reacted calmly and effectively in emergency situations, and added the

personal, caring touch that immediately put patients at ease.

United States Armed Forces, Oahu Schofield Barracks, HI

Army, 2002-2006

Served in the military for 4 year with an honorable discharge in a period

in which I learned valuable leadership skills and self empowerment.

Wireless Inc., Moreno Valley, CA

Customer Services Representatives, 1999-2002

Act as a bridge between customer and the plans and services Sprint has to

offer for any family/individual and explain how they can get service with

excellent service on any budget.

Hakeem (aka Akeen) continues to be a vital member of our healthcare

team...possesses exceptional patient-care skills...strong command of basic

medical procedures and terminology...well-organized and efficient...his

cost-saving efforts have saved the rehab department thousands of dollars

annually...one of the finest PT (Physical Therapy) aide I have worked with

throughout my 12-year career as a licensed physical therapist -

Veronica Chasm, RPT Manager, Reche Canyon Rehabilitation Center

References Available upon request

Contact this candidate