Customer Service High School

Experienced Customer Service Collections Representative

Kenneth Hodges

Mobile Phone: 757-***-****

Secondary Phone:

E-mail: abjznt@r.postjobfree.com

OBJECTIVE

To work in a very professional location, where I can improve my customer service skills,

as well as become more at home with my mass communications major.

WORK EXPERIENCE

Collections

2007 - 2010

NCO Financial Systems Virginia Beach, VA

Financial Services

My work at NCO Financial Systems helped me learn about every aspect of collections

and customer service.

Daily Task: Answer inbound calls and make outbound calls to borrowers and co-

borrowers collect on accounts that are delq. 30 to 60 days Inform Borrowers and Co-

Borrowers about their loan and create urgency on ever delq. accounts. Answer any

questions that borrowers and co-borrowers might have. Be very Customer Service

oriented

Loan Counselor / Collections

Loancare Servicing Virginia Beach, VA

My work at Loancare Servicing has increased my skills in customer service, collections,

and working a lot on hands on project for different depts.

Daily Task: Answer inbound calls and outbound calls to borrowers and collecting on

delq. Mortgages, assisting borrowers with different repayment plans, as well as working

on different assistance programs with borrowers to help them bring their loan out of

foreclosure. Also helping management with training different individuals and working on

special loan projects that need extra attention and monitoring

EDUCATION

Associate Degree,

2007 - 2014

Tidewater Community College Chesapeake, VA

High School or equivalent,

2003 - 2007

Indian River High School Chesapeake, VA

CERTIFICATION

Employee of the Year

2006

Indian River High School

I received this honor for being the hardest and most dedicated work in Education for

Employment class. The reason I received this great honor was not only because of my

working skills, but my great people skills and me being on time to work.

SKILLS

Computer Skills Intermediate

People Skills Expert

Collections Skills Expert

Customer Service Skills Expert

HONORS & AWARDS

In Year of 2008:

#8 rep. out of 96 employees

24 out of 26 perfect

Contact this candidate