Customer Service Administrative Assistant

MICHELLE R. EADS

*** ****** ****** . ******, **. 61550. 309-***-****

abjzne@r.postjobfree.com

OBJECTIVE

To obtain a position through which I can utilize my leadership skills and

continue to grow and become part of a successful establishment.

EMPLOYMENT

MEDICAL OFFICE ASSISTANT

2007-2009

Glen Avenue Family Practice/ Greater Peoria Obstetrics and Gynecology

Peoria, IL

* Administration of medications through transdermal, subcutaneous, and

intramuscular methods.

* Gathering pertinent information from clients regarding their current and

past health status.

* Obtaining vital signs and rooming patients.

* Assisting both physicians with procedures and office visits.

* Daily communication with insurance companies for precertification and

benefit information.

* Daily communication with pharmacies to ensure patient medication

adequacy and continuance.

* Scheduling of appointments, surgeries, and referrals to other physician

offices.

* Data entry of demographic information pertaining to the client.

* Constant oral and written communication used to ensure excellent

customer service.

* Entry of billing codes and diagnoses into the computer system.

* Ability to prioritize needs and respond to requests in a timely manner.

OUTPATIENT REPRESENTATIVE; STUDENT NURSE TECHNICIAN 2004-2007

OSF Saint Francis Medical Center

Peoria, IL

* Experience with multi-line phone systems and messaging.

* Entry of billing codes and diagnoses into the computer system.

* Independently managing a team of clients.

* Assisting in client activities of daily living.

ADMINISTRATIVE ASSISTANT, LEASING CONSULTANT 2002-

2004

The Grove Apartments

Peoria, IL

* Maintain office supply records and product orders by phone and internet

when needed.

* Responsible for market surveys to compare local competitors prices,

amenities, location, and promotions.

* Run potential resident credit and background checks.

* Use of Microsoft Excel's spreadsheets, chart creation, and mathematical

equations to produce weekly business inquiry and apartment status reports.

* Use of Microsoft Word to prepare correspondence and other business

documents.

* Use of Yardi Systems to control accounts payable, receivable, and for

references on account inquiries.

* Collection of delinquent accounts and eviction procedures.

* Scheduling appointments with potential residents and contractors.

* Showing apartments and executing lease paperwork.

EDUCATION

BUSINESS ADMINISTRATION

2009-PRESENT

Midstate College

NURSING 2006-2007

OSF Saint Francis College of Nursing

Peoria, IL.

Completed three semesters of Nursing curriculum.

ASSOCIATE DEGREE IN ARTS AND SCIENCE 2001-2005

Illinois Central College

East Peoria, IL.

LIMESTONE COMMUNITY HIGH SCHOOL 1997-2001

Bartonville, IL.

Spanish 1, 2, 3

Computer Applications-Microsoft Office Suite

SUMMARY OF QUALIFICATIONS

* Excellent oral and written communication skills.

* Knowledge of Microsoft Word, MS Excel, MS Access, PowerPoint, Citrix,

Mysis, Medical Manager, and Yardi Systems

* Type 65+ words per minute

* Skilled in inter/intranet use, printing, filing, photocopying, faxing,

multi-phone systems, and phone messaging.

* Alpha and numerical data entry

Personal References:

Christina Myers, Previous Co-Worker 217-***-****

Cynthia White, Personal Friend of 16 years (703) 901-

1777

Stacey Boland, Previous Supervisor (309) 655-

2000

Mary Fischer, Previous Supervisor 309-***-****

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