Customer Service Manager
Resume:
LeMarcus Maye
Mobile, Al 36608
************@*****.***
Objective:
To obtain a rewarding position in the field of customer service with long-
term growth opportunities.
Education:
1997-1998 Bishop State Mobile, AL Business Administration Major
Completed 36 credits toward a Bachelors Degree in Business Administration.
Consistently maintain a grade point average of 3.5.
Awards:
Certificates of Completion - Dealing Effectively with Unacceptable Employee
Behavior, Microsoft Windows XP, Microsoft Excel 2007, Vista
Work Experience:
10/1998 - Present Equity Technologies Mobile,
AL
2008-Present Customer Service Sales Manager
. Oversee and manage sales for company equipment and services.
. Assist clients with technical issues such as software, phone
services,
and servers.
. Contact clients for follow up on equipment replacement services.
. Load software onto computers, network drivers, and assist with
returning to server/systems operations.
. Build a customer base and maintaining existing customers.
1998-2008 Audit Supervisor
. Manage of staff of 20 employees on a daily basis.
. Oversee the daily unpacking and processing of various equipment
such as telephones, computers, Definity systems, hardware and
software programs, etc.
. Travel to local and out of town clients to de install equipment for
upgrades and or repossessions.
. Supervise the identification of equipment received into the
warehouse.
. Supervise the quality check of equipment to ensure that it has been
correctly identified and logged into the bins.
. Responsible for creating and executing various reports on a daily,
weekly and monthly basis.
. Maintain a positive partnership with Avaya Financial by consistently
completing assigned tasks.
. Also selling phone systems, computers, programing, cold calling,
etc.
Equity Technologies and for BCD (Business Communication
Distributors) partners for Avaya.
. Sale Manager for all computer equipment.
2006-2010 Safety Committee Member
. Promote and communicate safety issues to increase safety awareness
among employees.
. Conduct and/or review safety inspections at workplace.
. Review accident and injury reports, review work practices, and
identify training needs.
. Plan safety activities/promotions for workplace.
. Assist management in the improvement of safety and health in the
workplace.
2008-2010 President of United Way Committee
. Create fun ideas and motivating ideas to get employees in the
sprit of giving.
. Plan activities in the community.
. Book speakers at a campaign rally days.
. Plan the catering (some times even cook).
Volunteer Work
2004-2006 Basketball Coach for ages 7-13 years old youth boys
References
Cicone Prince 251-***-**** US Army Corps of Engineers
Abram Williams 251-***-**** Correctional Officer
Contact this candidate