Vivek Mehta

314-***-****

abjzls@r.postjobfree.com

US Citizen open to Travel & Relocation

www.Linkedin.com/in/VivekAMehta

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BUSINESS TECHNOLOGY EXECUTIVE

19 years global experience providing fiscal, strategic & operations

leadership

driving success in uniquely challenging situations.

Dynamic, results oriented leader with focus on organizational

transformation and a strong track record of performance in high-paced

Fortune 500 organizations executing $20 Million annual product development

and operations budget through diverse global teams exceeding 200 people.

Emphasis on alignment of people, process and technology with business

strategy while building coalitions with stakeholders to exceed top & bottom

line targets and customer expectations. Enriching multi-cultural

international experience gained from leading & coordinating with teams in

USA, Canada, Brazil, UK, Belgium, Germany, Australia, Singapore and India.

Merger & Acquisition related due diligence, change management and

integration experience with MasterCard - EuroPay France, Daimler -

Chrysler, Norfolk Southern - Conrail mergers. Proven planning & execution

expertise with business process reengineering, product upgrades, customer

deployments, and turning around large scale global operations to exceed

stringent service levels through governance & best practices. Experience

working cross-functionally with CXO level executives in diverse industry

verticals.

SELECT COMPETENCIES

. Strategy, Planning & . Business IT Alignment . Governance & Best

Roadmaps Practices

. Program Management (PMO) . Product Development . Customer Deployments

. Relationship Management . People Management . Employee Engagement

. Global Outsourcing Models . Contract Negotiations . Vendor Management

. Budget/P&L Management . Business Cases . Resource Allocation

. Regulatory Compliance . Customer Support SLAs . Process Improvement &

QA

. Master Data Management . Identity & Access . Content Management &

Control Search

. Technology Architecture . Infrastructure . Business Continuity

Management

. eCommerce . Extranet . B2B/B2C Portals . Web 2.0 . Usability . ERP

. CRM . DW/BI . SOA

PROFESSIONAL EXPERIENCE

MASTERCARD WORLDWIDE The Heart of Commerce (NYSE: MA)

Payments Industry leader serving 210 countries with $2.5 Trillion purchases

on 1.6 Billion MasterCard-branded cards.

DIRECTOR 2006 -

Present

Responsible for strategy, architecture & planning, solution development &

integration, program execution, operations & support, standards, compliance

& governance over multiple programs, while building relationships with

stakeholders & partners. Portfolio includes global B2B Customer Extranet,

B2E Intranet, Prepaid Cobrands, Search & Analytics.

Understanding of Cards & Payments domain: value chain (Issuers, Acquirers,

Processors, Merchants, Cardholders), key product categories (Credit, Debit,

Decoupled Debit, Prepaid/Stored Value products, EBPP Bill Pay, etc.), key

market segments/solutions (Consumer, Commercial, Government/Public Sector,

Travel, Purchase, Fleet), emerging e-Payment/e-Commerce solutions and

accelerating convergence with telecom for mobile payments. Knowledgeable in

key core functions of authorization, processing/switching, clearing &

settlement; as well as the valued added information products (Portfolio

Analytics, Smart Data reporting & expense management, Orbiscom inControl

based end-user spend & budget controls).

Leadership and Workforce Development

. Hired managers, project managers, architects, consultants, business

analysts & developers.

. Nurtured creative environment to spur innovation leading to filing of 3

patent disclosures in last 2 years.

. Engaged with key leaders in coaching relationships. Acted as mentor

across areas.

. Developed a workgroup mobilization plan resulting in increased employee

engagement and retention; aligned training strategy, knowledge transfer

processes, and performance management.

. Steering Committee Member of Employee Diversity Group focused on

inclusion/employee engagement. Attended Asia Society's 2010 Leadership

forum. Active community focus & participation in United Way, and Junior

Achievement.

. Led Balanced Scorecard development, standardizing processes & roles for

customer, operational, financial, strategic & organizational tracks;

linked employee objectives with corporate goals, thus improving employee

engagement and achieving top 2 customer satisfaction rankings.

Business Process Optimization & Innovation Cost Saves

. Created strategy, retained customers & protected $200+ Million annual

revenue of global extranet products. Directed ITIL implementation &

change governance. Led team to achieve 99.99% platform availability.

. Directed planning, led cross-functional teams with solution definition &

execution, and delivered 23% ($225K) labor costs savings on complex,

multi-year technology refresh initiative.

. Directed solution definition & achieved 80% efficiency gain in

Publications department & saved $250K annually with ongoing effort

reduction with publishing process improvement.

. Proposed & saved $1+ Million annually in employee productivity by

improving search result accuracy & relevance. Leveraged alternate

sourcing contracts & saved 59% on major search revamp initiative.

. Directed shared services architecture and oversaw build out of reusable

Search infrastructure & Analytics service resulting in 70% saves (over

$650K) in new search installs & existing search upgrades.

Program Management, Contract & Sourcing Efficiencies

. Planned & oversaw over 30 projects annually: leveraged PMBOK, Agile &

RUP/Incremental methodologies, managed scope, requirements & changes.

Delivered 97% projects on time & within budget.

. Crafted and executed analysis of demand for external supplier services,

rationalized sourcing on fixed fee basis, achieved cost savings and

improved service levels; redeployed internal staff to core functions.

. Restructured contracts to reduce Akamai subscription & WebCollage license

costs by 30%. Saved 95% on development tool license costs by adopting low

cost/open source toolset. Saved 85% on application server license costs

with JBoss adoption pilot.

. Create cost reduction strategy, improved senior-junior mix & span of

control. Achieved 60% cost reduction by moving application development

activities to offshore.

Planning, Standards, Compliance & Governance

. Facilitated several work groups in strategic planning sessions, business

case development, and scenario planning exercises. Led cross-functional

steering committee (comprising Enterprise Architecture, PMO, Customer

Support, Testing Center of Excellence, Account Teams, Technology groups)

to define enterprise wide strategy for desktop operating system and

internet browser upgrade.

. Member of Service Delivery Process Committee governing enterprise wide

development process. Defined secure web development standards. Led

periodic process audits. Ensured timely remediation of findings &

continued compliance with PCI-DSS, GLBA, SAS70, EU Safe Harbor regulatory

frameworks.

. Directed business continuity planning and consistently attained high

disaster recovery readiness ratings.

HUMANA (NYSE: HUM) 2006

Offers a range of health insurance & pharmacy benefit products & services

to individuals, seniors & military.

Directed enhancement of Medicare Enrollment system used by field agents.

Managed relationship with business.

SYNTEL, Inc. (NASDAQ: SYNT) 1993 - 2006

Global Information Technology Consulting & Outsourcing Services Firm with

~15,000 employees worldwide.

GROUP MANAGER

Responsible for account relationship management, program planning &

execution, solution architecture & development, operational excellence,

customer support service levels, continuous improvement, compliance &

governance over multiple accounts. Managed key relationships & ensured

sustained, successful value partnerships. Chaired Steering Committee

meetings with client executives. Set up tiered, cross-functional governance

structures for key initiatives to provide strategic direction, align

priorities, review status & handle escalations. Oversaw capital & expense

budget allocation across investment categories: strategic/new capability,

infrastructure improvements, keep the lights-on (MOOSE/KTLO) maintenance

spend. Oversaw creation of portfolio transformation plans, build-buy-lease

analysis & business cases.

Selected Accomplishments & Key Consulting Engagements

. As Group Manager, created multi-pronged strategies & successfully

executed plans: exceeded business objectives, secured new business,

renewed & expanded existing contracts while enhancing margin. Grew

account revenue to $20 Million while exceeding profit margin.

. Led key accounts through strategic planning, performed competitive

analysis, created service offerings, defined value proposition/USP,

developed integrated solutions for target customer base & go-to-market

approaches (product bundling).

. Member of corporate deal pursuit team - Opened new accounts:

Freightliner, Daimler, Nissan, Borders Books & Music. Led RFP responses &

won incremental business & renewed existing contracts at Ford, Chrysler,

Chrysler Financials, State of West Virginia/Deloitte, Norfolk Southern &

Meldisco.

AMERICAN EXPRESS Group Manager

. Successfully led initiation & strategic planning of business process

reengineering, software development & testing services for global prepaid

platform. Oversaw multi-location recruitment, induction & training of 225

team members. Organized teams to execute the program while optimizing the

cost structure.

BORDER BOOKS & MUSIC Group Manager

. Oversaw master data quality management, data extract-transform-load

(ETL), data warehouse performance tuning & validation leading to on-time

ERP implementation.

GENERAL MOTORS & GMAC Group Manager

. Contributed as IT Strategy & Portfolio Management SME to General Motors

on its $15 Billion annual sourcing spend defining best practices &

processes for multi-vendor sourcing program.

. Directed creation of program execution plans. Oversaw team of Managers,

Project Managers, Business Analysts, Systems Architects, Data Architects/

Modelers, QA Manager, Development & Testing staff.

DAIMLER CHRYSLER RiteSource Director

. Generated $3 Million savings by using offshore center (106 resources at

peak) for a large, multi-currency, multi-language systems convergence &

migration project. Directed execution planning & accrued 50% savings on

programming costs. Applied best practices, ran 6 parallel tracks & turned

around behind schedule project to integrate 20 US & 42 Canadian systems

to unify operations. Phased roll out of new Warehouse management system

to NAFTA Distribution centers.

. Won multi-year AMO contract for management, enhancement & support of 130

systems. Leveraged CMM & optimized high availability systems portfolio;

Exceeded SLAs. Generated 19% productivity saves. 99% requests fully met

customer expectations. Delivered 98% projects on time & within budget.

. Directed technology portfolio assessment & advised PMO and senior

management at Chrysler, Detroit Diesel & Mercedes Benz on Strategic

Sourcing.

FORD MOTOR COMPANY Engagement Manager

Distribution & Warehouse management spanning demand forecast, inbound,

outbound, receiving, palletizing & stocking, order processing &

fulfillment, picking, packing, shipping, cross-docking, & proof of

delivery.

. Directed operations for 50 mission critical, high transaction volume

systems supporting North American Parts Distribution Centers & Warehouses

carrying over 75,000 parts.

. Oversaw system changes for warehouse realignment/reengineering projects:

improved picking efficiency & fulfillment accuracy, streamlined material

handling, and inventory visibility. Generated 28% savings through process

improvement & productivity and won top 2 box customer satisfaction

ratings.

NORFOLK SOUTHERN RAILROAD Site Manager / Consultant

Supply chain/transportation experience spans inter-modal, railroad boxcars,

truck loads/LTL, 3PL, bills of lading, shipping labels & HAZMAT response

procedures.

. Recognized for high quality architecture, design and development of

Norfolk Southern Master Data Management, corporate reference data

interchange with Association of American Railroads. Improved staff

productivity and decision quality with integrated view of master data

with route pricing & sales processes.

AT&T UNIVERSAL CARD SERVICES Business Analyst / Project Manager

Experience with payment card products & functions ranging from list

processing/scrubbing, solicitation mailings, application processing, credit

decision, fulfillment, co-brand relationships, product bundling, rewards &

loyalty, risk & fraud management, customer service & case management.

Contributed to on time launch of Business Card.

. Increased sales with bundled service offerings, improved account

receivable collection with automatic payment enrollment, enhanced

customer satisfaction with improved self service IVR options & empowered

call center service representatives with integrated real time customer

account view.

MELDISCO (Operates 2,200 footwear locations) Consultant / Site

Manager

Retail experience involving development of Retail, Merchandising, Store

Inventory & POS systems.

. Linked KMART POS systems with Meldisco systems to improve inventory

visibility that translated into tighter control, refined stock on

hand/reduced store inventory levels, timely replenishments.

. Built interfaces to MAERSK Line systems to provide event visibility,

alerts & shipment tracking and visibility of containerized, bulk super

tankers. Recognized for high quality solution development.

LARSEN & TOUBRO LIMITED It's all about Imagineering 1991 -

1993

Technology-driven $9.8 Billion engineering, construction & manufacturing

conglomerate.

IMS AG, LONDON, UK Offshore Coordinator

Enhanced data warehouse application supporting users in 7 languages

across several countries.

Heavy Engineering Group Systems Engineer

Automating manufacturing, production planning, materials handling

inventory management processes.

ADDITIONAL INFORMATION

Education: Bachelor of Engineering - Computer Science

1987 - 1991

Motilal Nehru National Institute of Technology

Certifications: Information Technology Infrastructure Library (ITSM ITIL)

2006

Project Management Professional (PMI PMP)

1999

Management & Leadership Development Program

Interests: Steering Committee Member of Employee Diversity Group

Community focus: United Way, Junior Achievement

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