Customer Service Manager
Resume:
-*John R. McCool
Meridian, MS *****
***********@*****.***
OBJECTIVE
I would like to be able to take my expertise and bring them to a company that challenges
me to develop them further.
Accomplishments
• ServSafe trained and certified
• Award winning management skills
• IT Manager over company's information systems
• Installed and maintained company's POS and credit card system
• Created all of company's software at the store level
• Created company's WAN
• Troubleshoot and resolved network, and PC performance
• Help Desk duties and IT-related customer service requests for multi-site
organization.
• Managed a 2.5 million dollar per year store
• Communication skills: over six years as a professional radio
announcer
STRENGTHS
Self-motivated with a diverse background in programming, business management,
troubleshooting, information technology, web design, operations, business plan
development, and employee supervision. Provided end user technical support,
administered security, and antivirus control measures. Maintained servers, routers and
switches. Coordinated and implemented network software and hardware upgrades.
Troubleshooted and resolved network performance, connectivity, and related problems.
Proficient in VBA development for MS Access, MS Excel and MS Word. Proven record
in development of complex applications. Over six years of direct retail experience of
heading up a complete retail operation from Central to 13 stores on a daily basis.
EXPERIENCE
Taco Bell (RGT Foods)
01/27/10 - Present Shift Manager Transferred from the Laurel MS store to the
Meridian Taco Bell. After only three months at the North Hills store was given an award,
from RGT foods, for turning around a faltering nightshift. The store is now #2 out of 98
company Taco Bells in the South East.
Taco Bell (Paradise Foods)
6/24/2008 - 12/26/09 Present Assistant General Manager Responsible for all store
operations. Accountable for cost control, general accounting. Supervised and motivated a
staff of over 30 employees. Trained service staff to enhance customer service and
increase profits through suggestive selling. Improved productivity and morale through
systems of accountability and by using effective training programs.
McSoft (Self employed)
5/03 - 1/08 Installed all of the company's computers, servers and cash registers (TEC
216, TEC 315, DataSym 6000, and Casio TE 8500F). Cash register trainer, application
programmer, and PC repair for the company. Installed Time Guardian employee time
punch system at all company locations and at the warehouse. Trained managers on how
to use the electronic clock and software. Designed, develop, maintain, test and debug
software and applications for businesses. Determined the impact of new programs on and
ensure compatibility with existing systems. Devised or modified procedures to solve
complex problems considering computer equipment capacity and limitations, operating
time and form of desired results. Responsible for project completion, and to provide
guidance and training to other analyst/programmers.
Too Cool McCool's (Self-employed)
11/98 - 5/03 Internet musical instrument sales, designed, maintained internet web site.
Bought and sold musical instruments.
McSoft (Self employed)
1/94 - 98 Programmer & Consultant, training, trouble-shooting, programming; also did
free-lance writing for PCM Magazine.
Jack Eckerd Corporation.
12/92 - 12/93 Assistant Manager, managed a 2.5 million dollar a year store. Handled
money, bank deposits, store computer system, store accounting, managed personnel, as
well as merchandising, ordering, and customer relations. Was promoted to floating
manager after three months. Was put in charge of covering for ALL South Mississippi
Eckerd stores South of Jackson.
(Please ask for complete job history)
EDUCATION
USM - Programming
William Carey College - Computer Information Systems and Business
Jones County Junior College - Computer Technology & Science
Jones County Junior College - Classical Guitar
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