RANDIE W LEE

**** * ********

SPRINGFIELD, MO ***04

Home: 417-***-****

Other: 417-***-****

abjzl2@r.postjobfree.com

Work Experience

Member Service Representative Oct/2009

Teletech Inc.

Customer Service for USAA Federal Savings Bank

. Handling members daily bank functions on the computer that cannot be

handled as self-service

. Instructing members on using USAA.Com or Voice line

. #1 Rep. Mar, Apr, May 2010 on stack rankings

Security Services Representative March/2009 - Oct/2009

ADT Security Systems Springfield, MO

Sales of Security Systems for Small Business and Residential customers.

. Sales of Intrusion Detection Devices, Access Controls, CCTV Systems.

. Major sales focus was directly to small businesses. Secondary focus

was sales to residential customers.

. Territory consisted of Southwest MO and a portion of Kansas

Advertising Market Consultant June/2006 - Feb/2009

Maximum Media Inc Columbia, MO

Direct internet and print advertising sales to real estate industry

professionals.

. Worked primarily out of my home office, coordinating with clients and

with graphic designers utilizing the internet and e-mail, and personal

appointments.

. Developed relationships through industry meetings, face-to-face sales,

and office presentations.

. Extensively used Excel, Word, Outlook, Constant Contact, Internet

Explorer, and Power Point.

Aug/2002 to March/2007 Realtor , a member of the Greater Springfield

Board of Realtors

Helping people through the decision process of the largest financial

transaction most people will ever make.

. Trainer

. Developed personal marketing strategies for our clients.

. Monitored current market and mortgage conditions on the internet and

with industry professionals.

. Developed marketing strategies for our real estate team and

implemented them for consistent growth.

. Constant contact with clients by phone, personal contact or e-mail.

. Utilized Microsoft Outlook and Symplifi for contact management, and

time management scheduling, Power Point for buyer and seller

presentations, Excel for sales and budgeting data, as well as Quicken.

Area Manager / Manufacturers Representative Apr/1997 - July/2002

MI Home Products / BetterBilt Door and Window Gratz. PA

Business to business sales to building materials dealers in Arkansas,

Missouri, Oklahoma. Major focus was to support each dealers sales force

with contractors in their market place as the premiere brand name,

. Increased customer base by selling the company program to new dealers

that met guidelines.

. Overnight travel 3 to 5 days a week

. Maintained sales records and forecasts, dealer records and

appointments

. Utilized Excel, Word, and Outlook. Power Point

. Conducted dealer/contractor product knowledge meetings

. 1999 re-established company vinyl products back into the Missouri,

Arkansas, Oklahoma Markets

. 1999 sold the vinyl program to Arkansas largest family owned building

materials dealer

. 2001 acknowledged as territory manager with most improved territory

Sales Manager April/1995 - Feb/1997

The Window Factory Springfield, MO

Managed sales and marketing for a specialty wood millwork manufacturer.

. Managed a sales team

. Established territories, maintained budgets and competitive product

pricing.

. Buyer

. Set-up a wholesale pricing program for dealers.

Key Account Manager Sept/1993 - April/1995

White River Hardwood Springfield, MO

Sales for a specialty wood millwork manufacturer to residential and

commercial contractors.

. Maintained sales to key residential builders

. Commercial sales including bidding, presentations, and installation

instruction

. Read blueprints for bidding purposes and ordering material.

. Visited jobsites and clients daily.

. Increased sales in areas of opportunity while with the company.

Assistant Store Manager and Contractor Sales May/1983 - Aug/1993

Herrman Building Centers Springfield, Mo

. Assistant Store Manager and buyer

. Contractor Sales, outside sales to residential and commercial

builders/contractors

Education

. USAA Federal Savings Bank 80 hour's complex advanced training course.

. USAA Federal Savings Bank Deposits, 160 hour training course.

. Small Business Sales and the Security Industry, 40 hour course, by

ADT.

. Continuing Education courses related to the real estate industry:

Reverse Mortgages, Federal Fair Housing & the Handicapped, Contract

Law, Risk Management, Real Estate Ethics & Standards of Professional

Conduct, Missouri Real Estate Practice Course, Property Inspections:

Responsibilities & Liability.

. Executive Institute of Real Estate, 60 Hour Real Estate Course, Real

Estate License

. Ozark Technical College, various non-credit evening classes

. Southwest Missouri State University, evening business related courses

. Hillcrest High School, Springfield, MO. High School Diploma

Skills / Equipment

Avaya Phone System Retail Sales Adobe Photoshop

Kronos Scheduler Microsoft Windows Internet Explorer

Blueprint Reading Microsoft Excel Data Entry

Construction Microsoft Word Internet Knowledgeable

Cash Handling Microsoft Outlook Computer Literate

Cashier Microsoft PowerPoint Wholesale/Manufacturing Sales

General Office Presentations Warehouse / Production

Customer Service Microsoft Publisher Constant Contact

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