Sales Customer Service
Resume:
Alexandra Carlson
Mascoutah, IL 62258
**.*********.*******@*****.***
Objective
To acquire a position that allows me to utilize my knowledge and skills in
a field I know and enjoy.
Relevant Skills
-Above average proficiency in Windows XP, Vista, type 58 wpm
- Experience with ADP and Advent
- Extreme attention to detail, finding and fixing errors in important
documents
- Accustomed to heavy telephone usage; receiving and directing calls
- Experience filing and handling confidential/personal information
-3 + years of experience handling large amounts of money
-3 + years of experience with customer service/sales in many different
environments including retail, a business office (auto dealers), and
hospitality.
Employment History
Ira Toyota/Lexus of Manchester
Receptionist
June 2009 - September 2010
- answered hundreds of incoming calls daily and directed them to their
respective destinations. When calls go unanswered, I took caller info
and delivered messages if needed
- created customer profiles for Toyota sales team: entered customer
name, address, email, trade info, etc.
- entered insurance products for Toyota and Lexus into Dealer Daily, as
well as JM&A products.
- logged hundreds of NH and Maine title applications on 101 forms for
Toyota and Lexus so they can be sent to the State. (weekly basis)
- logged all assigned temporary plates/registrations in Excel and send
registrations to the State of NH.
- made folders and key tags for all incoming vehicles
- weighed and postmarked all outgoing mail, created various Fed Ex
shipments
- kept track of dealer plates and 3 gas credit cards. I made sure each
plate and card was signed in and out. I kept track of all gas receipts
on a week-to-week basis.
-filed all parts slips (Toyota and Lexus) in numerical order, filed
all sales receipts by date
In addition to my daily duties, I also did various tasks to help out
others at the dealership, like put together paperwork to be used by
finance managers when billing a deal, or putting temporary license
plates and registrations together for easy access when billing.
Toyota of Nashua, Nashua NH
Biller/Title Clerk/Cashier
April 2006 - October 2007*
- worked with the finance manager to print the necessary paperwork in
order to purchase a vehicle using ADP Systems.
- was partly responsible for stocking in vehicles and sending vehicles
out in swaps with other dealers.
- worked daily with banks and financial institutions regarding liens and
payoffs on vehicles.
- answered phones on a daily basis and handled financial transactions
for both sales and service. Another part of my duties was light
filing.
- Input customer information, including names, addresses, and social
security numbers, into ADP database free from error
*I left to pursue my education, hence the gap in employment
Ruby Tuesday, Nashua, NH
Server
November 2005 - August 2006
- responsible for greeting customers and serving them in a fun, fast,
and friendly environment.
- understanding their needs and taking care of every customer like they
were the most important in the restaurant.
- provided the best possible dining experience.
- responsible for answering phones, and greeting customers at the door.
Target, Nashua, NH
Sales Team Member
September 2004 - August 2005
- provided a pleasant shopping experience for our guests by being there
to assist in any way they needed
- maintaining an aesthetically pleasing sales floor, doing my best to
monitor the fitting rooms in the clothing department.
- Cashiering and handling large monetary transactions
Education
2007 - Present Communication Arts (Major)
University of New Hampshire -
Manchester
May 2006 Attained GED through the Adult Learning Center of
Nashua
Received scores in top 10 percent in English, History, and
Science
2002-2005 Hollis Brookline High School, Hollis, NH
References
Wendy Ludovicy
Office Manager, Ira Toyota/Lexus of Manchester
Phone: 603-***-****
Relationship: Former Supervisor
Nicole Ivers, Nashua, NH
Student + sales representative
Phone: 603-***-****
Relationship: Former co worker, Target + friend
Sandi Titus, Lynchburg, VA
Phone: 978-***-****
Relationship: Friend
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