Sales Representative Customer Service

TIFANI DULANEY *** Brookside Court

Payson, UT ***51

801-***-****

*************@*******.***

____________________________________________________________________________

_

POSITION DESIRED Sales Representative

EDUCATION Bachelor of Science

Major: Gerontology

Minors: Health Care Administration and Family

Studies

Weber State University - Ogden, Utah

Working towards Social Services Worker Licensure

(SSW)

WORK EXPERIENCE

Coventry Health Plans/Altius Medicare Sales Representative

8/07 - 7/10

. Sold Altius medicare health plans to medicare recipients

. Top sales for 2008, 2009, 2010 Medicare Annual Election obtaining over

600 clients within 3 years

. Marketed to community centers, senior housing, pharmacies, physician

offices and hospitals

Special Care Hospital Mgt Marketing Manager

5/05 - 8/07

. Marketed in Utah county and south territories for substance abuse

hospitalization and detox program

. Increased admissions at hospital by 20 - 30 patients per month for

hospital substance abuse detox program

. Performed intake for patients prior to hospital admittance and

assistance with aftercare and referral programs

Home Depot Front End Manager

9/98 - 5/05

. Responsible for supervising over 25 cashiers and front lot associates.

. Prepared weekly schedules, auditing for accuracy and customer service

levels.

. Performance evaluations for all front end employees.

FHP Member Service Advocate

6/90 - 7/97

. Lead Member Advocate, responsible for all crucial customer quality

issues.

. Investigation and resolution of all patient grievances and complaints.

. Prepared monthly customer satisfaction analysis and presented patient

grievances and claim disputes as a liaison to Executive Committee.

VOLUNTEER ASSOCIATIONS

Davis County Aging Services - Practicum Payson Youth Council

Advisor

Chairperson March or Dimes- FHP Chairperson United Way - FHP

SL School District Mentor Best Friends Animal Sanctuary

Wag-n-Train Dog Rescue

SPECIAL AWARDS

Top Sales 2008, 2009, 2010 Medicare Annual Election (Altius Health Plans)

Employee of the year Cruise Winner (FHP)

SL County Schools District Community Service Award

SPECIAL EDUCATION & LICENSES

State of Utah Insurance License (Health/Life) How to Win Friends

and Influence People

Interpersonal Communication, Dealing with Difficult

People

Customer Satisfaction Techniques Communication Etiquette.

Contact this candidate