Customer Service Sales

Karen Rovnak

**** ********** ******, ********, ** 93551

661-***-****

abjzjn@r.postjobfree.com

PROFILE

Strong background in sales, office administration, customer service,

and bookkeeping at corporate and retail levels. Ability to work in a

fast-paced atmosphere. Hardworking team player with great

communication skills and excellent attendance record. Extensive

specialty retail experience.

EXPERIENCE

MOSAIC, INC - 6/08 - CURRENT

Field Representative/Game On Program

. Call on local accounts and maintain video game modules according

to plan-o-gram.

. Confirm correct pricing and placement of video games.

. Fill out call report and take photos as required.

. Ability to work without supervision.

. Establish and maintain good working relationships with

management and sales associates.

. Perform merchandise returns in a timely manner.

. Deliver and set-up various POP.

. Maintain in-store video game interactives and support special

events.

WHOLESALE MATTRESS DIST.- LANCASTER CA 5/86 - 5/08

Owner/Office Administrator

. Ability to follow instructions and make decisions without

supervision.

. Supervised, motivated and trained employees.

. Inside sales with excellent closing record. Sales increased

yearly and beyond goal.

. Assisted in the preparation of print advertising.

. Maintained excellent customer relations and rapport.

Diplomatically resolved customer problems. Applied discretion

when dealing with confidential matters.

. Performed a variety of receptionist duties including greeting

customers, answering phones, taking and relaying messages,

directing inquiries to appropriate person.

. Accurately calculated and made deposits of up to $100,000 along

with appropriate records accurately.

. Highly experienced with A/P and A/R procedures and performed

them regularly

. Set up and maintained a variety of logs, records and files.

. Microsoft Windows, Excel, Money, Powerpoint and Word proficient.

. Gathered, compiled, sorted, and calculated data to generate

various fiscal and marketing reports.

. Made sure business was in compliance with all federal and state

guidelines.

. Assisted accountant with fiscal year end reports, income tax,

and profit & loss statements.

. Responsible for purchasing and merchandising decorator items and

ensuring they are fashion forward and good values.

. Attended various design and merchandising workshops and clinics.

.

PRICE WATERHOUSE - RIVERSIDE, CA

Executive Administrator

. Supervised basic accounting functions: A/P, A/R, and billing.

. Supervised office personnel including receptionist, data entry,

tax library clerk, and secretaries. Performed payroll duties.

. Conducted heavy research.

. Maintained schedules and calendars for tax/audit partners.

Prepared and made reservations for meetings, corporate functions

and in-house functions.

. Maintained files, forms and office supply inventories.

. Maintained an extensive system of files, both alpha and numeric.

. Handled highly confidential information with discretion.

. Typed and proofread highly sensitive documents and general

correspondence.

. Drafted notes and minutes of various client meetings, staff

meetings and corporate meeting.

. Ensured office ran in keeping with corporate guidelines.

EDUCATION

QUARTZ HILL HIGH SCHOOL, LANCASTER CA Diploma

PENN-FOSTER COLLEGE Finishing Degree - Lib

Arts/ECE

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