Manager Customer Service

**** ******* ** .***********, **, *****

Phone 617-***-**** 913-***-**** . E-mail

abjzj3@r.postjobfree.com

Objective

To obtain a responsible and challenging position

where education and work experience will have

valuable application; Looking for a company that

has solid infrastructure and promotes personal and

professional growth.

Education

2003-2006 Gibbs College Of Boston

Boston, MA

Associate of Applied Science in business

Administration Legal Specialization, Deans list

2004-2006 Professional Career Development

Institute online

Bridal consulting Certificate, honor roll

2006-2007 Professional Career Development

Institute online

Small Business Management Certificate

2006- current Ashworth College

online

paralegal

2009-current U.S. Career institute

online

Medical Claims and Billing

2010-current Ashworth college

online

Teacher Assistant

skills

Superior multitasking talents, with the ability to

manage multiple high-priority assignments and

develop solutions to challenging business problems;

Also the ability to achieve immediate and long-term

goals and meet operational deadlines.

Computer expertise, with proficiency in all MS

Office programs.

Project management, effective communication,

attention to detail. Legal Administrative

Specialties I& II, Legal Note Taking.

Professional experience

February 2007-July 2008 Commerce bank

Leavenworth,KS

Promoted to a Senior financial services

representative/Notary public/Trust ambassador in

October 2007

Assist in supervision of branch

Function as branch manager in manager's absence

Same duties as mentioned below

Full Time financial services Representative/Notary

public

Process, personal, car loans and 2nd mortgage.

Sell all financial products and services

Assist customers with service issues

Meet and exceed all goals

Initiate wire

March 2005-September2006 Citizens Bank

Boston, MA

Promoted to a full time banker/loan officer in

March 2006- September 2006

Processed complex commercial, personal, and home

loans.

Excelled in position by exceeding all quotas.

Successfully completed Banker/loan training.

Strong customer focus, skilled at building

financial rapport

and developing long-lasting, trusting relationships

with

Clients.

Referred customers to other bank resources as

appropriate for

additional sales and service issues.

Promoted to a full time advanced-float teller in

November 2005-March2006

Reported directly to the regional manager.

Enhanced the bottom line of numerous branches

across the region.

Successfully assimilated into each branch culture

across the region.

Recognized twice as number one teller in the region

to meet and exceed given goals.

Recognized on multiple occasions as a Fraud

Stopper, and was given an award in 2005.

Part time advanced teller in March 2005-November

2005

Successfully completed teller, and customer

relation training.

Process transactions for personal and business

customers and provide information regarding bank

services.

Entrusted with handling safe deposit, vault, ATM,

and night drop activities.

September 2004-June 2005 CVS Pharmacy

Walpole, MA

Customer service

Handled customer problems with patient and

sensitivity.

Responsible for monetary transactions & balanced

cash drawer.

July2004-December 2004 Gibbs College

Boston, MA

Assistant to Coordinator/Work-Study Position

Independently supervised Learning Center

weekdays/evenings.

Tutored students with computer classes, and

monitored them as taking tests.

Contact this candidate