Customer Service Manager

EDNA NOMURA

*** * *** * • Provo, UT ***** • 801-***-**** • *********@*****.***

SKILLS:

• Trilingual (English, Spanish and American Sign Language)

• Speak, read and write fluent English and Spanish

• Type 45 WPM

• Computer skills/Data Entry (Microsoft Office, Basic Quick Books, Basic Excel, Power Manage and Power Quote)

• Office Management

• Laboratory Supervision

• Secretarial/Receptionist Skills

• Customer Service

• Staff supervision

• Employee training

EDUCATION

Palomar Community College San Marcos, CA

Full Time 2002 2006

• General Education

• Transfer Student

• Tutor and Translator for The American Sign Language Laboratory

EXPERIENCE

Amer Hispana, LLC Provo, UT

Full Time

Office Manager/Senior Customer Service Rep May 2007 Present

• Open and Close the office on regular basis.

• Provide general office duties such as, answering phones, fax, scan, e mail, schedule appointments and data entry.

• Quote and upload auto insurance policies.

• Translate legal documents for the Department of Motor Vehicles and Immigration.

• Assist with the company’s Notary Service.

• Use Quick Books, Power Quote, Power Manage software and Microsoft Office.

• Collect Insurance, Utilities and Notary service payments.

• Complete daily underwriting for each Insurance Company.

• Office maintenance.

Target Corp Saint George, UT

Full Time

Customer Service/ Operator September 2006 March 2007

• Retail

• Answer phones and transfer calls to the correct department.

• Customer Service

• Assist with store maintenance.

Palomar Community College San Marcos, CA

Full Time

Academic Department Assistant December 2005 June 2006

• Interpreting assistance to students and staff with English, Spanish and American Sign Language.

• Managed all forms required for the department. Maintained all forms needed for the department.

• Schedule classes for instructors and administer book orders. Set instructors class scheduling and book orders for each semester.

• Supervise the American Sign Language Lab and Lab employees.

• Manage Payroll and human resources forms for the department’s staff.

Palomar Community College San Marcos, CA

Full Time

Student Instructional Assistant January 2005 December 2005

• Tutor all levels for the American Sign Language students.

• Assist students for the Interpreting Program.

• Teach Deaf Culture and Deaf Awareness on campus.

• Prepare study guides and class exercises to help students prepare for final exams.

References

Anna Kate Hilton Divisions Academic Secretary 760-***-**** ext. 2251

(Palomar Community College)

Dan Stubbs Landlord 801-***-****

(Provo City Chief Inspector)

Jennifer Arthur Division Manager **********@*****.***

(Toward Maximum Independence)

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