Medical Customer Service

JESSICA D. CATRON

**** ***** ****** ****** . ******, IL 61614 . 309-***-**** .

abjzhn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Self-motivated, hardworking, and people-oriented business professional

seeking to leverage science education and experience working in a business

career. Apply business acumen and superior communication skills in

networking with physicians, surgeons, nurses, and hospital personnel,

including an expanded network of healthcare workers in all medical

specialties. Use strong medical knowledge base gained from BS degree with

studies in Biology and Chemistry, recent education in public health

administration, and experience as Emergency Room Technician. Utilize

exceptional interpersonal, multitasking, and time management abilities in

managing a wide range of responsibilities. Demonstrate broad-based

strengths in:

Direct Sales Solicitation Medical Recordkeeping Cold Calling

Solutions Selling Relationship Building Medical Knowledge

EDUCATION

BENEDICTINE UNIVERSITY, Lisle, IL

Pursuing Master of Public Health/Master of Business Administration (May

2012)

Maintaining 3.9 GPA while working full time

SAINT JOSEPH'S COLLEGE, Rensselaer, IN

Bachelor of Science in Biology with Minor in Chemistry (2008)

Junior and Senior Class Secretary . 3.0 GPA

Selected for Polymer Science Camp (1 of 10 chosen nationwide), Eugene, OR,

Summer 2007

PROFESSIONAL EXPERIENCE

PROCTOR HOSPITAL, Peoria, IL 2001 - Present

Medical Receptionist, Internal Medicine Group (2009 - Present) -

Provide daily support to Dr. Meister and Dr. Barra in managing patient

schedules, processing insurance paperwork, and making patients feel

welcome and at ease.

. Use familiarity with medical diagnoses and insurance codes to

maintain patients' medical records in a thorough and accurate manner.

. Schedule appointments to maximize physicians' time and ensure a

steady flow of patients.

. Collect visit payments and co-payments to uphold the fiscal

health of the medical practice.

. Interact daily with nurses, primary and referring physicians,

insurance carriers, and hospital staff.

Teacher Assistant/Secretary, Employee Daycare Center (2008 - 2009) -

Assisted teachers in caring for children ages 6 weeks to 5 years old, in

a hospital setting.

. Managed a broad range of documentation related to registration,

schedules, payments, and instructions.

. Developed rapport and relationships with hospital medical and

administrative personnel, including doctors, nurses, technicians,

surgeons, and office staff from all departments and medical

specialties.

. Prepared correspondence, entered financial data, and kept

records of children and parents.

Emergency Room Technician/Secretary (2001 - 2009) - Performed

electrocardiograms; transported and prepared patients for x-rays,

sonography, and laboratory work.

. Took basic medical histories, presenting problem details, and

current drugs taken.

. Communicated with emergency room and referring physicians and

entered doctors' orders into the computer.

. Greeted incoming patients and gave them all appropriate forms

to complete.

. Maintained inventory control, ordered supplies, and stocked

patient and examination rooms.

. Cleaned and sterilized each bed and room after patients were

treated.

MACY'S, Peoria, IL 2008 - 2009

Sales Associate - Worked part time in sales and customer service

capacity.

ADDITIONAL INFORMATION

Proficient in: Microsoft Office, ProClick, and Solcom

Ranked #1 in direct solicitation fundraising for Gallagher Society, 2007

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