Customer Service Data Entry
Resume:
Sonja R. Guillory
-*
PO Box ****** Cell: 972-***-****
**** ********* ***** *****: ************@*****.***
Dallas, Texas 75241
PERSONAL STATEMENT
I am ambitious, conscientious, willing to learn new skills, self starter, team player, work
with little supervision and work well under pressure.
To obtain a position in a corporation that will benefit from my professionalism, my
proven desire to produce consistently good work.
SKILLS AND ABILITIES
Accounting Services (Calculating various types of incomes)
Working knowledge of various computers software programs
Filing Alpha and numerical
Knowledge of the Auto Fair Debt Collections Policy
Processing Clerk (Processing customer credit applications)
Proofreading: Efficient, accurate, and detail-oriented
Strong administrative and Data Entry: (65wpm., 10-key by sight and touch)
Strong Skip Tracing Skills
Strong auditing skills Strong customer service skills
Excellent documentation skills Strong Interpersonal Skills
Problem Solver Attentive To Detail
Excellent Time Management Skills Excellent phone equated skills
Professional Experience
Citifinancial Auto, Dallas TX
LOAN PROCESSOR 05/2005 - 09/2009
Processing and completing extensive verification on all borrowers using various internet
skip tracing websites, and manually data entering customers information from the credit
application into the customer service pre-booking screen and complete all duties related
to the processing and closing of pipeline loans. Initiate welcome calls to all qualified
loan applicants and re-enforcing the next step to complete the closing of the loan.
Responsible for preparing loan documentation for the auto subprime department on
complex loans packages to ensure that they are in compliance with the company policies.
Collaborating with the loan officer and the dealer to rectify any issues with the contract
such as unverifiable verification, missing documents, debt ratio issues due to changes in
the income or the bookout after the loan origination approval, requesting first payment
from the dealer or the customer, and requesting payoff of current or past accounts.
Auditing the loan documents before the closing of the loan and to satisfy all open
stipulations. Responsible for negotiating and determine viable solutions to make the deal
work.
Assigning the account number to the loan after it has been boarded. Perform the
following administration duties faxing, photo copying and overnight contract packages
using Airborne, Fed-Ex, UPS, Lone Star and Certified Mail.
Citifinancial Auto, Dallas TX
CREDIT INVESTIGATOR 10/2000 - 05/2005
Processing and completing extensive verification on all borrowers using various internet
skip tracing websites, and manually data entering customers information from the credit
application into the customer service pre-booking screen and complete all duties related
to the processing and closing of pipeline loans. Initiate welcome calls to all qualified
loan applicants and re-enforcing the next step to complete the closing of the loan.
Responsible for preparing loan documentation for the auto subprime department on
complex loans packages to ensure that they are in compliance with the company policies.
Collaborating with the loan officer and the dealer to rectify any issues with the contract
such as unverifiable verification, missing documents, debt ratio issues due to changes in
the income or the bookout after the loan origination approval, requesting first payment
from the dealer or the customer, and requesting payoff of current or past accounts.
Auditing the loan documents before the closing of the loan and to satisfy all open
stipulations. Responsible for negotiating and determine viable solutions to make the deal
work.
Assigning the account number to the loan after it has been boarded. Perform the
following administration duties faxing, photo copying and overnight contract packages
using Airborne, Fed-Ex, UPS, Lone Star and Certified Mail.
Citifinancial Auto (Auto One Acceptance Corp), Dallas TX
CREDIT OFFICE ASSISTANT 05/1997 - 10/2000
Disturbing daily inventory reports of contracts pending, contracts funded, contracts being
returned to the dealership for missing documents, contracts that are unverifiable and
contracts that are nonfundable.
Logging contacts into the system and assigning them an application number and
disturbing them to the approach branch for processing. Photo copying problem contracts
that are being returned to the dealership, using the following overnight carriers: Airborne,
FedEx, Certified Mail, Lone Star and UPS, Tracking daily incoming and outgoing
contract using an Excel spreadsheet.
REMEDY TEMPORARY SERVICES
LOAN SERVICING CLERK for Auto One 03/1997 – 05/1997
Internal auditor verifying all documents are in compliance with the company policies and
procedures.
EDUCATION:
Eastfield Community College
Mesquite, Texas
Bookkeeping/Accounting
10 Key By Sight and Touch, Auditor, Data Entry Alpha and Numerical, Excellent
Customer Skills, Filing (Alpha and Numerical), Excellent Documentation Skills,
Accounting services Using A pre formatted Excel Spreadsheet To Calculate Various
incomes: Base Pay, Year To Date, Child Support and Self Employed Income), Loan
Processor, Funder, Credit Analyst, Prebooking, Knowledge Of Various Skip Tracing
Tools Anywho, Ask.com, Goggle, LexisNexis, Searchbug, Switchboard, White Pages and
Yahoo. Knowledge of various computer software programs: Microsoft Excel, Outlook
and Word, Problem Solver
Contact this candidate