Customer Service Manager
Resume:
Sharyn T. McCullough
Hardy, Virginia 24101-5079
abjzgj@r.postjobfree.com
Qualifications
I am a very detailed, organized, and dependable individual. I pride myself in a job well done. As a team player, I have been involved in
committees and handled special projects to achieve companywide development. I work well independently with little or no supervision. I
am able to maintain confidentiality and professionalism in the workplace.
Elected Experience
Secretary, Gills Creek Farms Home Owners Association October 2009 –
Present
Handle all secretarial functions for the HOA including meeting minutes, notices to residents, financial reports, keeping member
information current, and other duties as needed. I also created and maintain a web site for the HOA.
Experience
Office Manager, Western Virginia EMS Council July 2007 – June 2,
2010
Duties included accounts payable, accounts receivable, payroll and all related reports, processing credit card payments, handling bank
deposits and financial reports. Handled travel arrangements for two executive directors as well as other staff members. Organized and
attended quarterly board meetings; planned meetings, catering and event organization. I handled the entire financial reporting for the
Virginia Department of Health, Office of EMS annual Symposium which is an event for all EMT’s and Paramedics in the entire
Commonwealth. I handled all human resource and benefit administration including employee PTO records, maintaining and making
needed changes to employee insurance, disability, and retirement plans. I handled every aspect of the online store which stocked
educational, clothing, various EMS items.
Accounting Manager, Cornerstone Custom Homes & Renovations October 2006 – June
2007
I was responsible for handling all accounting functions including accounts payable, accounts receivable, financial reports, handling
vendor and customer inquiries and issues. Scheduled service calls and dispatched technicians. I handled phones, filing, and basic office
management duties.
Accounts Receivable - Customer Service, Four Star Petroleum Services April 2006 – October
2006
I handled all accounts receivable functions including billing, collections, credit card reconciliation, etc. Provided excellent customer
service, scheduled service calls and dispatched technicians. I handled phones, filing, and basic office duties.
Office Manager/ Human Resources / Accounting Manager, B & B Machine & Tool March 2004 – March
2006
Responsible for every aspect of human resources, benefits administration, accounts payable, accounts receivable, and office
management. I ordered all office, maintenance, safety supplies and maintained all employee vacation and attendance records. Prepared
weekly financial reports, handled credit checks, processed credit cards, etc.
Office Manager, Branch Highways, Inc. July 1992 –
January 2004
I was responsible for all accounting functions for the Equipment Operations division including payroll, accounts payable, inter-company
money transfers, general ledger, manual checkbook, petty cash, and month end closings. Maintained the purchase order system, trained
staff on paperwork completion and policies in the field, processed new hire paperwork, set up and maintained all employee uniforms,
tracked all employee vacation and sick time, ordered all office and safety supplies. I handled vendor concerns and basic office
management duties.
Secretary, Wagner Food Service 1991
– 1992
Customer service, taking delivery orders, bank deposits, filing.
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Sharyn T. McCullough
Experience Continued
Office Manger, Petrolane Gas Service 1989
– 1991
I handled accounts receivables, customer service, dispatched service technicians and drivers. Handled collections, switchboard, greeted
the public, filing, general office duties.
Senior Assistant Property Manager, NCHP Property Management 1983 –
1989
Accounts payable, accounts receivable, accepting and processing rental applications, running credit checks, taking rent and making bank
deposits. Supervised grounds and maintenance staff and dispatched as needed, unit inspections, preparation of annual recertification
paperwork including HUD forms for this section 236 property. I handled collections, obtaining unlawful detainers and appearing in
court. I also answered phones, performed filing, and general office duties.
Education
William Fleming Senior High School, Class of 1983
• General Diploma with courses of study in General Business and Art
Hill University, Class of 2010
• Doctorate in Business Management
Licenses & Certificates
• Notary Public for the Commonwealth of Virginia since 1992
• Organizing, Controlling, and Managing Accounts Payable ~ Rockhurst College of Continuing Education
Computer Knowledge
I have worked with the following accounting programs: I have experience with the following software:
• •
AS400 Word
• •
ACCPAC Works
• •
Peachtree Excel
• •
Quicken Outlook
• I am able to use the following operating systems:
Microsoft Money
• Windows
• QuickBooks
• XP
• VISTA
Memberships
• IOMA Accounts Payable Professionals
• HR Professionals
• Cambridge Who’s Who
• eMarketing Association Network
• American Society of Administrative Professionals
• National Notary Association
• IAAP – International Association of Administrative Professionals
Public Profile
• http://www.linkedin.com/in/SharynMcCullough121764
References
• Available upon request
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