Manager Customer Service

JOHN GEARHART

**** ** **** ****** • Oklahoma City, OK 73112

abjzgh@r.postjobfree.com • Cell 405-***-****

Financial Manager • Collector • Trainer • Motivator

Uniquely experienced and highly driven individual. Has proven results of cultivating a sales

environment, motivating employees to exceed results, controlling delinquency, increasing customer

retention, providing stellar customer service, hiring new talent, and training both new and seasoned

employees. Has a proven leadership style and is committed to supporting and exceeding corporate

goals and objectives.

Core competencies include:

• • •

Auditing Cash Management Technology Integration

• • •

Financial Analysis Budgeting Regulatory Compliance

• • •

Collections Cost Reductions Efficiency Improvements

• • •

Human Resources Marketing Insurance

• • •

Report Analysis Training Strong analytical ability

CAREER EXPERIENCE

CitiFinancial Services Inc., Oklahoma City, OK December 2005 – June 18, 2010

Branch Manager

While creating and maintaining a positive working environment, I directed financial management

functions including development of monthly/quarterly financial and sales results, financial forecasts,

and budgets. Developed a highly skilled and knowledgeable accounting and financial management

team to achieve established objectives. Selected as the training manager for all new hires in the Hanna

District. Accepted into FasTrack program after being recognized by upper-management as a

highly adaptive leader with promising potential. Additionally, I was responsible for all P&L of

my branch, created useful spreadsheets and implemented training sessions for other manager.

Awarded as rookie employee of the year in 2006

•

Graduated FasTrack 2007

•

Group leader of the winning BMOP team in 2008

•

Appointed as a Step-Up Branch Mentor by the Area Director in 2009

•

Oklahoma liaison for the Network Processing Center Audit Panel in 2010

•

Trained, developed and promoted two individuals to Branch Manager

•

MidFirst Bank, Oklahoma City, Oklahoma, 2004-2005

Teller Level 2

Started as a Teller level 1 and promoted to level 2 in less than one month. Trained to build long lasting

customer relationships. Responsible for cash drawer management, ordering supplies, company

compliance and sales. Sale of new accounts, loan products and other banking products.

• Ranked number one in the company several months in top sales

• Perfect cash balancing history

• Recognized by management as a self-motivated leader

EDUCATION

Bachelor of Science, Organizational Leadership

OKLAHOMA CHRISTIAN UNIVERSITY – Edmond, Oklahoma 2003-2005

SOUTHERN NAZARINE UNIVERSITY – Oklahoma City, OK 2008-2010

Contact this candidate