Customer Service Sales

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#Jeremy Pickett

**** **** ******

Jacksonville, Florida 32208

(H) 904-***-****

(C) 904-***-****

Summary of Qualifications

I was chosen to move to team lead at the Large Team downtown site to assist

in developing current and new sales representatives. In addition I was

asked to help with the existing practices in an effort to bring "best

practices" that I gained and practiced from my former location the

Jacksonville CBC Center and current location at Large Team in an effort to

increase overall sales results. While serving in this role, I have coached

and developed incumbent and incubation associates. I helped coach 4

Incubation classes; I mentored each perspective incumbent and incubation

associate to ensure their individual success while attempting to help them

achieve a senior representative role. I have consistently demonstrated that

I can effectively sell and provide excellent customer service for success

of the company. The company rewarded my success with the 2008 Sales

associate Circle of Excellence Pinnacle Award.

January 2009-May 25, 2010 Team Lead (AT&T South East formerly BellSouth)

Revised the Incubation curriculum, tailoring the material to better fit the

job title, therefore being more effective.

Created and instituted weekly "Tests for Knowledge" to test for

understanding of information covered as well as an accountability measure.

Met daily with Incubation associates to review previous day's achievements,

documentation, manage time and attendance, and guided them on daily

activities such as notations in accounts, self sufficiency and time

management.

December 2007 -December 2008 Sales Associate (AT&T South East formerly

BellSouth)

Achieved results through speed and decisiveness with constant focus on

performance and strong focus on Call Flow.

I achieve more than satisfactory performance in the Large Team downtown

site and gave presentations to my peers for Outstanding Customer Care.

Focused on analyzing the individual metrics and therefore gaining their buy-

in to invest in the overall success of every individual. I was ranked #3 in

the JAX1 Large Team Center, and #153 in the Large team Region YTD.

Encouraged results for myself as well as each individual that was on my

team by coaching to "individual" talent rather than at a larger level. By

each team member making a positive contribution to the team it creates an

atmosphere of inclusion which further fosters our team's success.

Demonstrated ability with building high performing teams. I have

demonstrated on several occasions that no matter what level of performance,

I can increase sales and productivity. The two most important elements to

an effective leader are a positive atmosphere and positive leadership.

These are the "keys" to success. This opens the door to building a

partnership into the coaching and development piece.

Served as relieving manager as requested

January 2005-November 2007 Senior Sales Representative (Jacksonville, Fl.)

Achieved more than satisfactory as a CBC sales associate. I accomplished

record breaking performance by having the most revenue in one day with sale

$683 as well as having 54 products in a day

July 2003-December 2004 Insurance Salesman with Primerica (Jacksonville,

FL)

Consistently exceeded monthly sales goals.

Provided excellent Customer Service, and exceeded Customer Service

measurement at 100%.

Achieved winning a company trip to Orlando

Accomplishments

Circle of Excellence winner

Team Leader

Consistent pinnacle performance.

Software and applications

Bocris, CARE, CCCTool, CSP, Microsoft Excel, Outlook, Word, RNS, 10

Key, SOCS, 40 WPM,

Windows 2000, Windows NT, Windows XP, Windows Professional, ROS

References

Furnished Upon Request

Contact this candidate