Sales Service
Resume:
Charolette R. Cones
*** *. *****, *********, ** *5757
OBJECTIVE
Seeking a position in a law firm that will utilize my education in the field of criminal justice.
SKILLS
• Ability to type 75 wpm
• Excellent communication skills both verbal and written
• Microsoft Word, Excel, Outlook
• Excellent recording and reporting capabilities
• In depth understanding of criminal law
• Skilled in the approach of criminology theories of causation, treatment and punishment
• Understand the concepts and strategies for collecting, analyzing, recovering and preserving
forensic evidence
EDUCATION
ITT Technical Institute Springfield, MO
Associate of Applied Science Criminal Justice
Expected Graduation: March 2011
WORK HISTORY
Chase Springfield, MO
Card Activation Advisor 03/2008 to 03/2009
Recommended strategies clients can use to achieve their financial goals and objectives,
including specific recommendations in such areas as cash management, insurance coverage,
and investment planning.
Handled inbound card member service calls in a timely and efficient manner.
Advised card members of service available to them to customize and enhance the usage of their
credit cards.
Adhered to strict schedule due to high call volume.
Springfield Music Springfield, MO
Collector and Sales 02/2006 to 03/2008
Visited and phoned customers and attempted to persuade customers to pay amount due, or
arranged for payment at later date.
Reported to credit reporting agency when financial responsibility of debtor was not met in a
reasonable time frame.
Repossessed merchandise in company vehicle and discontinued contracts.
Kept record of collections and status of accounts.
Suggested higher quality instrument to customers with good payment history and genuine
interest in the product.
NCO Collections Springfield, MO
Collector 05/2005 to 01/2007
Located and monitored overdue accounts, using computers and a variety of automated
systems.
Advised customers of necessary actions and strategies for debt repayment.
Received payments and posted amounts paid to customer accounts.
Arranged for debt repayment and established repayment schedules, based on customers'
financial situations.
Contact this candidate