Customer Service Assistant
Resume:
Melissa S. Ebert
East Rochester, NY 14445
abjzdg@r.postjobfree.com
Phone: 585-***-****
OBJECTIVE:
To obtain a position that will utilize my strong attention to detail, organizational and communication skills,
as well as my Criminal Justice degree.
EDUCATION
Bachelor of Arts Degree: Criminology and Crime and Justice Studies
Le Moyne College, Syracuse, New York
May 2007
Work Study
Le Moyne College Student Development, September 2006-February 2007
Aided in publicity for on-campus events
Designed media to entice students to attend events
Work Study
Le Moyne College Institutional Advancement, August 2003-Fall 2005
Utilized computer proficiency to enter data into Datatel
Clerical work
WORK EXPERIENCE
Skip Tracing Paralegal
Relin, Goldstein, and Crane LLP, March 2010-September 2010
Obtaining the location of debtors places of employment through the use of:
Information subpoenas
Evaluating credit reports
Informational resources leading to income executions
Creating and transmitting of income executions
Constructing mail merges
Utilize Hubbard to enter and maintain debtor information
Accurate record keeping
Transportation Security Officer
McNeil Security, Inc., October 2007-March 2010
Ensure the safety of passengers by screening individuals and luggage
Utilize available technology to assist in screening procedures
Knowledge of the Standard Operating Procedures
Dual-Certification in Checked Baggage and Checkpoint
Chosen for Passenger Engagement Officer
Completion of Engage training
Chosen for Coach training
Responsible for all aspects of customer service
Conflict resolution
District Attorney Intern
Onondaga County District Attorney’s Office, February 2007-May 2007
Administrative support to ten Assistant District Attorneys
Organization of case files
• Pulled weekly case files for Assistant District Attorneys
• Review case file contents
Calculated restitution fees
Created excel spreadsheets
Attended court hearings and trials
Assisted Municipal Courts Bureau and Investigations Bureau
COMPUTER SKILLS
Microsoft Office (Word, Excel, Power Point, Publisher, Access)
Datatel
Internet Research
Hubbard
Contact this candidate