Customer Service Administrative Assistant

Natalia Negron-Rodriguez

**** ******* ** **** ***

719-***-**** *******.*.***@*******.***

Education

Colorado State University

Bachelor of Science Nutrition and Food Science May 2009

Qualifications

. Intermediate computing skills and ability to operate office machinery

. Type 50 word

per minute

. Proficient with Microsoft Word, Power Point, and Excel

. Exceptional time management and writing skills developed through

independent projects

. Decisive decision maker due to independent projects

. Strong communication skills derived from customer service and mock

interviews experiences

. Capable of researching information from a wide range of media

materials

Relevant Work Experience

Affiliated Computer System 07/2010-09/2010

Customer Service Representative

. Educated customers of our products and information on their accounts

. Managed and analyzed accounts to determine appropriate action

. Operated several databases

Peak Nutrition 08/2009-05/2010

Volunteer Nutrition/Administrative Assistant

. Experience with data entry when entering patients' data into computer

system

. Exercised writing skills by preparing easy to read material designed

to assist clients

. Used analytical skills when assessing anonymous charts to determine

certain health status

Air Force Academy 10th Medical Clinic 06/2008-08/2008

Volunteer Nutrition/Administrative Assistant

. Developed skills in research, analysis, and time management by

creating the two week cycle menu

. Organized and supervised cooking test days to determine best choice of

recipes to add to menu

. Assist with purchasing food orders

. Exercised communication and coordination skills by working with a

variety of people in different settings

. Used office equipment and computer programs Microsoft Word and Power

Point to complete independent projects

ACS Family Connections 06/2007-08/2007

Volunteer Administrative Assistant

. Briefed clients from various backgrounds on centralized and local

resources

. Developed format sheet for key inventory using Microsoft Word Table

. Maintained inventory and controlled distribution of property

. Performed data entry for customer service survey results using

Microsoft Excel

. Assembled welcome and deployment packets for arriving families

. Handled incoming mail; prepared, organized, and maintained office

files

. Assisted counselors with scheduling clients and the use of the

conference rooms through the use of Microsoft Outlook

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