Customer Service Technician
Resume:
Robert D. Milligan
Austin, TX 78727
abjzch@r.postjobfree.com
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Objective: To find a challenging career that will allow me to use my previous experience and knowledge to better
myself, as well as the company.
Experience:
February 2010 – Present Instructor, Michigan Institute of Aviation and Technology
• Instruct students looking for a career in the Wind Turbine Industry about all facets including wind turbine
design and operation, climb and rescue techniques, composites, hydraulics, gears and alignment, and
lubrication.
• Help prepare students for real world interviews with companies and give them a thorough understanding of
work and safety expectations in the industry.
April 2008- December 2009 Safety/Rescue Trainer, Energy Maintenance Services
• Introduce students to the safe use of fall protection equipment and basic rescue techniques, as well as
different uses and applications of correct fall protection equipment and procedures.
• Instruction in proper selection of suitable anchor points, for a variety of working situations.
• Ensure that students understand the principles of safe work and basic rescue techniques in accordance with
the Safety, Health and Welfare in Work Act 2005 in a work at height environment.
• Instruct students in proper user inspection, care, and maintenance of personal fall arrest systems and
equipment, anchor point selection, and proper knot tying for high access evacuation and rescue procedures.
• Authorized OSHA Construction Outreach Trainer to conduct 10- and 30- hour Construction Industry
courses.
• Certified by the National Safety Council to instruct CPR/First Aid and basic life support techniques, and
proper use of AED equipment, and other basic life saving techniques.
January 2007- April 2008 Wind Turbine Technician, Energy Maintenance Services
• Competent knowledge of turbine erection, commissioning, servicing, and troubleshooting.
• Analyzed and interpreted wiring diagrams and schematics in order to troubleshoot and repair or replace
faulty components.
• Familiar with SCADA system and production numbers, as well as analyzing and resetting faults.
• Updated data systems and software, ran diagnostics and implemented new programs in the turbine
computer system.
December 2005 – January 2007 Sub-Contractor/Technician, RBG LTD.
• Contracted to many companies to perform a variety of jobs ranging from wind turbine retro fits, and
shipyard work, to working offshore in the Gulf of Mexico.
June 2006 – January 2007 Deck Foreman/Rigging Supervisor, Global Industries
• Supervised all deck operations, loading/back loading supplies and equipment from other vessels.
• General deck maintenance.
• Organized and prepared equipment according to daily lifting plans.
• Inspected all lifting equipment to ensure safety amongst personnel.
• Organized and planned lift procedures while performing sub-sea operations.
• Assisted dive personnel in launching and recovering divers, tools and equipment.
December 2005 – June 2006 Hydraulic/Pneumatic Technician, Norson Services
• Hydro tested, pressure tested, chemical cleaned and hot oil flushed all the systems of the ship to ensure
maximum cleansing inside all system pipes.
• Assisted with the breakdown of system configurations to bypass all system pumps and valves to maintain
continuous flow of the entire system while flushing and cleaning each system.
February 2002 – August 2005 Customer Service Manager, Albertson’s Grocery/Pharmacy
• Supervised all front-end activities ranging from employee time and attendance to opening and closing
duties of the entire store.
• In charge of daily deposits and account balancing.
• Handled customer services issues, comments and complaints.
• Inventory control and loss prevention measures as directed from upper management.
• Reported daily sales numbers and tracked weekly progress.
• Entrusted with security codes and store safe keys.
Education:
December, 2010 Columbia Southern University, Orange Beach, AL
B.S. Occupational Safety and Health with a concentration in Fire Science
June, 2010 Columbia Southern University, Orange Beach, AL
Associate of Applied Science in Occupational Safety and Health
Certifications:
• OSHA 500 Construction Outreach Trainer
• National Safety Council Certified CPR/First Aid Instructor
• Certified Tower Rescue/Emergency Descent Instructor
• Certified Rigging (API RP 2D 5th Edition)
• Water Survival/HUET/Swing Rope/Personnel Transfer (API RP T-4)
• Association of Reciprocal Safety Councils, Certified 19 Basic Plus
• Certified Rough Terrain Forklift
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